Purolator Canada review by D. Murray

When are these courier companies going to do something about their lazy delivery staff who decide not to deliver packages to condo dwellers. Even when they buzz the residence and are buzzed into the building they have the audacity to fill out a“sorry we missed you sticker” and leave it in the foyer, forcing the resident to go to some hole in the wall to pick up the parcel they paid extra to have delivered. Furthermore I’ve been on hold with Porolator customer service for 35 minutes.

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Other comments

  • Was efficient and polite.


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  • Excellent service. Package arrived on time.


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  • My tracking has stalled out and my package hasn’t moved for a week. I’ve sent messages through the online petal and called and been told it will be sent out to be delivered but it still hasn’t moved. It was supposed to be delivered on the 18th and it is the 24th


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  • Excellent service, getting my packages at the backdoor...just great !


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  • Time and time again. All I hear is sorry your parcel is late because it missed its connection. Or why does it sit in the depot for 5 days that is a 20 min drive from me.


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  • I gave a low score because as an avid shopper online with Amazon, EBay, Waifair, I experience several different couriers. Mots of them are very good with tracking. I ordered some fitness equipment on April 11th and as I wait it is now the 17th, there has only been one update which was on Sunday April 14th. It showed arrived in Ontario and that’s it. Nothing more! And the scheduled date for delivery is Apr 19th. I know from experience and hundreds of deliveries it certainly does not take 5 days to come to Saskatchewan. Intelcom has deliveries from Ontario coming in 2 days. What does it just sit there? I thought Purolator was supposed to be a superior company with many years in business. But as of now they have fallen way below the standards of most of the other couriers out there. I hope they can get up to speed in deliveries and tracking.


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