Purolator Canada reviews

overall rating 1.87
Purolator Canada reviews
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2996 reviews
  • Not accessible for deliveries. Horrible customer service.


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  • Every time Purolator touch’s my packages they are late. Wish Amazon would use Canada Post exclusively.


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  • Deliver in time but at wrong adress, they dont know difference between east and west! Now i must fight to have my stuff deliver at godd place! Waiting on phone since 36 minutes!


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  • Tracking indicates pickup 5 days ago. Since then, nothing. This is like watching paint dry. Useless.


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  • Excellent, fast, professional and courteous. The Medicine Hat, Alberta depot front staff are exceptionally great representatives of superb customer service.


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  • Horrible! Never receive my packages on time....ever!! Can’t even track to where it is. So frustrating


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  • Suppose arrived destination in 5 business day. Already two weeks later. My package still in the vehicle that waiting for delivery


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  • I am a Canadian living in rural Colombia, South America and received debit cards then credit cards from my bank in Vancouver in a matter of days. Great service!


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  • It’s annoying when it shows the parcel location has been in the same spot for 12 hours as you track what? You can’t even locate or call them? There is no communication for the customer.


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  • The driver refuses to come to my back door even when I’m home. The front door has a sign to go to back door and there is a chain blocking the front door. The driver refuses to come to the door. One parcel was almost 40 lbs and he threw it over the fence and expected me to carry it into the house. Another package he pounded on our window and slapped a courier note where to pick up the parcel so high on the window I couldn’t reach it. We were home so we went outside and he threw our package in the truck and refused to give it to us. We had to wait until the following day to drive 10 minutes away to pick up our parcel. The delivery driver is very rude and just throws our parcels around and won’t deliver to the door as requested.


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  • They said they delivered my package but never actually arrived at my door


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  • So slow. No real time tracking. They don't even send you any email about your package!


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  • Purolator said “they missed me” And that no buzzer code was there but I was home all day with a buzzer code clearly stated. Pure laziness and negligence


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  • There is no information when the item is delivered.


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  • Not leaving packages at the door.


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