SAIA review by Brian
Was in manufacturing and logistics for 35+ years and Saia is the worst carrier I have ever seen before. Their logistics and software are outdated, customer service reps dont have a clue and cant trust the tracking info so they rely on the "good old telephone" to get their answers. Very 2020 like isnt it. I used the telephone back in the 80's to find out where my shipments were. Don't use these guys for anything. My shipment was supposed to take 2 days. It was picked up in Dayton last Friday going to Minneapolis Minnesota and it didnt move till last night because they lost the shipment somewhere. It's now in Illinois since 8 am this morning and hasn't moved all day. That 2 day point certainty isnt going to be made. Maybe I will receive it before the weekend!! Incredible!! How can they still be in business!!
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Monty C.
I put in my tracking number and it has bounced me all over the place. No number to call just the fact that my package left Lubbock at a certain time. If this was not a package from my previous company, I would not use them ever again. Very disappointed.
Go to reviewKeith H
Called with my tracking # . The lady I talked too was very polite well spoken . Package was delivered perfectly
Go to reviewHoward Valence
These people will not give less than a 5 hour window for a delivery they you have to babysit We are not talking about a week or two we are talking about for the next day my package got to their terminal here in San Antonio yesterday morning at around 3 am and they would not let me come pick it up yesterday, so I will refuse any company and cancel any order shipped by SAIA freight truckload or ltl , ever again. That's a fact.......!!!!!!!!
Go to reviewTony P
I had an order which I needed quicker than its expected delivery day so I contacted the Evansville depot where tracking said it was. They quickly confirmed its location and I was able to stop by and pick it up. Everyone I talked to was friendly and professional. The dock area was clean and organized. Thanks!
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