SAIA reviews

Why can’t I find out when my shipment will be delivered?

I’m not installing some ap to track a package

I put in my tracking number and it has bounced me all over the place. No number to call just the fact that my package left Lubbock at a certain time. If this was not a package from my previous company, I would not use them ever again. Very disappointed.

Called with my tracking # . The lady I talked too was very polite well spoken . Package was delivered perfectly

These people will not give less than a 5 hour window for a delivery they you have to babysit We are not talking about a week or two we are talking about for the next day my package got to their terminal here in San Antonio yesterday morning at around 3 am and they would not let me come pick it up yesterday, so I will refuse any company and cancel any order shipped by SAIA freight truckload or ltl , ever again. That's a fact.......!!!!!!!!

I had an order which I needed quicker than its expected delivery day so I contacted the Evansville depot where tracking said it was. They quickly confirmed its location and I was able to stop by and pick it up. Everyone I talked to was friendly and professional. The dock area was clean and organized. Thanks!

Called and scheduled drop off on Friday for the following Monday. Monday didn’t show up. Called they said it wasn’t even in the state. Tuesday, no show, Wednesday still no call, or communication. Unreliable, poor communication, general attitude of “don’t care”.

Supposed to get a delivery on Thursday didnt show up. Called the branch and they said it did t make it on the truck. Asked if they could get it out to me that evening or early the next morning and they said no. Then i talked to the dock supervisor greg and he said what the f*** do you want me to do about it and then proceeded to hang up the phone on me. Very unreliable and rude.

Showed up 3 days early and driver was polite and courteous. No damage.

Tracking information is terrible! It is Tuesday and last update to location was Saturday!!

Saia delivers 1 or two times a month. They call in advance arrive when they say they will and if I or one of my guys can’t get there they have offered to make another delivery on the way to us to accommodate us. Their drivers are professional and courteous. My experience with SAIA has been EXCELLENT and recommend them highly.

Freight is never on time

Scheduled delivery for a Monday and the load didn’t show up until Wednesday. When it did show up, only half of the load was on the truck. The other half was accidentally delivered to someone else. It took another 5 days to recover the missing item and get it delivered.

The delivery was went great. I was notified Tuesday that my custom carport frame was shipped, the next day I got a call from the driver asking if I was home for delivery at 3:30 inches afternoon. Because I had a custom frame the pallet was 12 feet long (too long for unloading with the pallet jack and power tailgate). The driver helped me unpack the pallet and get everything down on my driveway. The service was excelent and the driver was very accommodating and helpful.

Great service, driver Ronny Shaw was very accommodating and professional.