SAIA reviews

overall rating 2.3
SAIA reviews
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138 reviews
  • Showed up 3 days early and driver was polite and courteous. No damage.


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  • Tracking information is terrible! It is Tuesday and last update to location was Saturday!!


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  • Saia delivers 1 or two times a month. They call in advance arrive when they say they will and if I or one of my guys can’t get there they have offered to make another delivery on the way to us to accommodate us. Their drivers are professional and courteous. My experience with SAIA has been EXCELLENT and recommend them highly.


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  • Freight is never on time


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  • Scheduled delivery for a Monday and the load didn’t show up until Wednesday. When it did show up, only half of the load was on the truck. The other half was accidentally delivered to someone else. It took another 5 days to recover the missing item and get it delivered.


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  • The delivery was went great. I was notified Tuesday that my custom carport frame was shipped, the next day I got a call from the driver asking if I was home for delivery at 3:30 inches afternoon. Because I had a custom frame the pallet was 12 feet long (too long for unloading with the pallet jack and power tailgate). The driver helped me unpack the pallet and get everything down on my driveway. The service was excelent and the driver was very accommodating and helpful.


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  • Great service, driver Ronny Shaw was very accommodating and professional.


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  • The worst service I've ever gotten will never ship again.


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  • Excellent service good time with professional Driver .Great job


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  • This shipment has been all over the place and back and forth to different terminals


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  • If I could give zero stars I would. Delivery is almost 10 days late. Absolutely pathetic.


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  • The absolute worst LTL company. Picked freight up Monday said it was a three day point. Monday the next week still waiting on freight that needs to go overseas, which was explained before pickup. My advice is to use Averitt Express for all your LTL needs. Again Saia is the worst.


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  • Horrible...the worst ever. Scheduled for a 3-4 pm delivery window. Had to call 3 different times in 4 hrs. Kept saying on their way, then at 5:30 PM we called again and they said it's not on the truck and won't be delivered today...BS !!! Liars !!! When I tracked it, it shows being sent back to terminal... WTF! They are dishonest and untrustworthy people


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  • Absolutely the worst! Told me they would deliver between 2pm and 8pm. No show, no phone call and unable to contact anyone. Tried their chat and the person was useless. Would not answer my question.


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  • They never even attempted to deliver my package. I've been home the whole time. NO CALL or any attempt to contact me. They put that it was undeliverable just a couple of hours after it went out in the morning. Unacceptable!!!!


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