UPS review by P B

2 Day Guaranteed Delivery was “Delayed due to weather event”. This was odd as The National Weather Service radar/reports speed no signs of rain, ice, wind, although a less than 50% chance of 1” of snow on one part of the route was possible. It is suspicious the “Delay” wasn’t posted for 5-6 hours after the supposed weather event which meant I could not drive an hour and a half to fetch it at the depot or make other arrangements. By the time I learned of the delay, the depot was about to close for the weekend. After a while on the phone, they said someone would meet me the next morning so I could pick it up but they wanted my phone number to make sure I would show up. That were to call me right back with instructions. They never called, the service center had no way to contact anyone over the weekend. I suggested they could easily give it to a registered and insured Livery service that came to my location several times a day but UPS had “no process” to do such a thing. There was a major Class Action Suit by government agencies against UPS for falsifying delay codes around 2014. They lost and “made changes” to prevent such abuse again. I am just an individual customer without the resources of government agencies. However, I also learned that the container with my Guaranteed 2 Day parcel ($45.00 cost) was never “unloaded” as well as the depot “did not have a driver available” that afternoon”. It is hard not to conclude that falsification is alive an well at UPS. But heck, who has to worry about a little guy?