UPS review by P B
P B
2 Day Guaranteed Delivery was “Delayed due to weather event”. This was odd as The National Weather Service radar/reports speed no signs of rain, ice, wind, although a less than 50% chance of 1” of snow on one part of the route was possible. It is suspicious the “Delay” wasn’t posted for 5-6 hours after the supposed weather event which meant I could not drive an hour and a half to fetch it at the depot or make other arrangements. By the time I learned of the delay, the depot was about to close for the weekend. After a while on the phone, they said someone would meet me the next morning so I could pick it up but they wanted my phone number to make sure I would show up. That were to call me right back with instructions. They never called, the service center had no way to contact anyone over the weekend. I suggested they could easily give it to a registered and insured Livery service that came to my location several times a day but UPS had “no process” to do such a thing. There was a major Class Action Suit by government agencies against UPS for falsifying delay codes around 2014. They lost and “made changes” to prevent such abuse again. I am just an individual customer without the resources of government agencies. However, I also learned that the container with my Guaranteed 2 Day parcel ($45.00 cost) was never “unloaded” as well as the depot “did not have a driver available” that afternoon”. It is hard not to conclude that falsification is alive an well at UPS. But heck, who has to worry about a little guy?
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As a rule I have found UPS in OKLA to be very nice, and though busy; they seem to plan their routes to deliver as prompt as possible. And bc of porch pirates, (who should get a auto year of prison when caught) most drivers have become good at trying to conceal the pkg and knocking, ❤️
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Anuradha
Too worst services, I have never seen before
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K C
In looking at the reviews, I can't tell what kind of order they are in. They are all over the place. No recognizable order. I would expect them to be in' Date Order' with the newest review at the top of the list. Someone needs to put some order to these REVIEWS.
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K Carr
I took a Family Heirloom statue to the UPS Store in Brighton CO (on S 4th St) on Thursday October 31st. I paid UPS to package the fragile statue and ship it to Boise ID. They informed me that the statue would be packaged and shipped out that same day. UPS called me late afternoon on the 31st to tell me they got too busy to get the heirloom piece packaged and that it would go out on Friday, possible not until Monday. I received another call from UPS on Friday late afternoon notifying me that again - they were too busy to package the statue and ship it. They proceeded to tell me it would be shipped out on Saturday November 2nd. The tracking number on my receipt hasn't pulled up any information so, I just got off the phone with an employee at the store. I gave him the tracking number. He could not find anything. After a brief 'HOLD' he came back and told me that the tracking number started with 1Z21 NOT 1221. I have to tell you, the 2 and the Z look alike on my printed receipt. At any rate, the package went out yesterday. ALMOST A FULL WEEK AFTER I TOOK IT IN TO UPS. The employee apologized and told me the UPS employee that knows how to package fragile items had been out of the store. Really???? This is totally unacceptable. What the heck??? Won't be using this UPS Store again.
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Priya Gandhi
UPS has been extremely slow with delivery, and it seems their employees are more focused on collecting parcels and payments from customers. A shipment sent on 8/10/2024 reached India by 12/10/2024, but UPS did not reach out to the receiver or shipper to address any potential issues. After holding the parcel for more than a week, we finally contacted them, only to be told there’s a 77.28% duty charge. Additionally, they requested Form 7 for just six units of chocolates, which feels excessive. Although we were prepared to pay the duty charge at delivery, they are now insisting we pay in advance, directly to their bank account, which is quite unexpected.
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M.Karunendra
So on viewing the reviews the UPI authorities should have been so happy as they are successful in troubling and keeping the senders and receivers to weep.
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