UPS reviews

terrible delivery and customer service

Quite hopeless - parcel has been stuck at the UPS depot at Croydon for over a week and it has proved impossible to elicit any response whatsoever. Avoid

Very poor delivery service. Driver don’t delivery but give fake updates of customer not being at home. Tracking system poorly updated.

Driver didn’t want to use alternate entrance and chose to not deliver. Cost me a 2nd day off work

Website was pretty annoying to navigate when trying to find my pickup request on my account, but can't fault the service at all. Parcel was picked up the next day, and arrived with the recipient the day after pickup, with all tracking information viewable at each stage. Very smooth

Always ontime the best

So much faster than Royal Mail’s parcel-farce....

Twice they said I was not home for delivery when I was!! Caused me a lot of headache.

2nd time UPS delivered a parcel and doesn't buzz my unit. Just leaves package in lobby where anyone can take it. Haven't received 2 essential deliveries!

Parcel did not arrive as it said on tracking data.

UPS is taking advantage of COVID19 to work as slowly as possible. There is simply no way the current virus situation has resulted in these wait times. This is just pure laziness with COVID as the excuse!

Parcel has been waiting since June 14 to be picked up by UPS

I took a package to The UPS Store Noblesville Indiana Tuesday they promised me delivery would be Wednesday well here it is Saturday and it still hasn't arrived evidently it's never left Indianapolis now I'm receiving information that my package is damaged. When I called the store in Noblesville they told me I needed to show proof that I paid for it well it was a handmade gift they said they won't do anything about it until I can show proof that I paid for this item what take 8 to 10 days before they even open up a claim so yes I'm a little bit upset. I'm having the gift remade , and I will not use UPS ever again

Terrible service! Old Navy should use a different courier to get their customers’ orders delivered. Tracking updates haven’t been updated in over a week. Awful!

Ups dont deserve any star, my parcel has been in lachine for a month, and each time i call they tell me make a complain on the site