Aramex reviews

Hi team I got the call today regarding my parcel from China,they say I must pay them bfor they deliver, I don't understand bcos i already paid all the expenses

Such bad service and unprofessional. I am still waiting for a parcel to be delivered. And I am not getting any definitinate day when will it be delivered

Parcel still not delivered on 2nd day ...shd have been delivered yesterday ...not happy

Are you guys delivering during this pandemic? I have tracked my parcel and it arrived in Durban last week but I haven't received it till this time

It's seems to be fast although I never receive it

Cant help tracing my parcel. Poor service.

Have been waiting for a week for my parcel and still did not receive it.. Will never use them again ..

Never came back after a question. Never delivered a parcel to my mum of 91 years .

Serious deterioration in service I have been using Aramex for 4 years to deliver to my many clients. Never a problem. Now during the lockdown Aramex is no longer Honoring their next day pledge. We manufacture surgical face masks and after several complaints by customers I discovered that the Aramex pick up vehicles are only doing occasional collections. The roads are quiet, there are no traffic build ups so there is no excuse that essential deliveries are ignored. We will NEVER use Aramex again DISGRACEFUL SERVICE

Disappointed- i tracked my parcel on the 1st of April 2020 it was in Nelspruit towards me (1 hr away) and today April 17 2020 the parcel has not arrived the other courier companies are operating during lock down and delivering efficiently . This is Rubbish , never ever again. My first Bad review amongst the plenty and i do not regret a bit.

Still waiting on my parcel

Aramex - we deliver NOT This is the worst courier company I’ve ever had the pleasure of dealing with, they have a delivery service in partnership with Pick and Pay. They sold a bag, for R99 and gave me a waybill reference number, according to their website, it’s 3 easy steps: 1. buy a bag, 2. Complete the waybill details & 3. Drop your parcel into the red box. Now they use lockdown as an excuse, apparently the box and store that these 3 steps were done at isn’t part of their pick-up. Why then was I sold a bag? Shouldn’t there have been communication between Pick and Pay & Aramex. I then spoke to 2 consultants Valentina and Ryan - both these so called customer service consultants gave me 2 different answers to my query, it literally was like chalk and cheese. I understand that the country is on lockdown, but don’t offer a service if you know that you cannot provide it. Aramex, your company claims to provide exceptional customer service and delivery within 72 hours, that clearly is a lie. Your staff that are working don’t even know which stores have courier services available, I had to literally spell road names, mall names and tell them which stores have the courier service available, not to mention how they pronounce our country’s street names (shameful). I’m obviously still waiting feedback (24 hours later) - that was apparently escalated to the supervisor/manager. I don’t expect a response soon, it’s been 168 hours since my parcel has been placed into the red Aramex box - and still I wait in “darkness” Lockdown or not - don’t offer a service which has been paid for then suddenly say your company (Aramex) can’t provide it.

I love the fact that they just deliver in time

I've been waiting forever for my parcel. They don't call to give you an update on the status.

My registered mail could not be traced although registered