Hermes reviews

Can’t find my staff

What a bunch of liers. They reckon they attempted to deliver my parcel ( 2 days late), I was here but they weren't. If I didn't have to put a rating they wouldn't get one. Worst delivery firm I've found. Why do people still use these idiots ?. One pi₩#ed off costumer.

Would be 0 stars but that's not an option... According to the app my ltd Ed item was delivered to a 'safe location' (Against my chimney breast in the open) on Monday, no card through the door, no text, no email. Was pointed out today (Wednesday) by a delivery driver from another brown van driving service.... So 2 nights out in the pouring rain. Box practically destroyed with rain and the contents sodden... Thanks you useless idiots...

Totally rubbish service. Parcels never arrive on time, total cowboy operation. This place deserves 0 stars.

To be honest I wouldn't even give them one star. Everytime I buy something off eBay and it says Hermes has got your parcel I feel like breaking down and crying as I know I'm never going to receive it

Very good service and very effective thank you very much

Last year they left my parcel outside my door , I was in home , when get mail that parcel been delivered it was stolen already , brand new PLAYSTATION!! It was insured but took about month to get my money back!! 2 weeks ago I've paid for next day delivery and received 4 days later!!! Bloody joke!! Now just ordered something from ebuy and just found out courier its Hermes again!!! Hope this time on time!! I've tried avoid any purchases online if its send via Hermes!! You are Rubbish HERMES!!

Don't think the parcel are going missing I think they are keeping them and taking em home the police should check the delivery persons homes for these so called missing parcels

Worst delivery company ever. Never again. No time slot at all

My parcels are dumped and left in the garden havnt even knocked on the door very bad service uncaring behaviour my parcel could hav been stolen greatly disappointed as I've payed for some of the deliveries and not even arrived on time

Very bad service parcels dumped in to my garden and left with out even knocking on the door I'm disgusted as I've had to pay for the delivery and still my parcels not here in time very uncaring nature the parcels left on in my garden could have been stolen I'm greatly disappointed with the service

"Delivered to a safe place"? No photos provided of this "safe place" and no option to speak an actual person, utterly shocking company!!!

Hermes have got to be the absolute worst delivery/courier service in the UK with Evri in joint place, Although as I understand they are one and the same. Each and every time I've had the misfortune of them delivering a package not only have they failed to deliver on the initial delivery date, they have also had the audacity to blame me for being unable to make delivery. When infact the courier made absolutely no attempt to make the delivery. They didn't ring my intercom to gain access to my building nor did they knock my door. Also I have to waste a whole day just incase they do decide they can be bothered to come because they can not provide an estimated delivery time slot until the package is out for delivery. When they have finally turned up they ha e on more than one occasion dumped the package on my doorstep of a communal landing without making any effort to knock the door to alert me or wait to see if I'm in and the expensive package is god forbid safe and secure. To top it all off it is absolutely impossible to talk to a human or ask a question that isn't to the handful of options they provide. This way there is no way whatsoever for us to hold them accountable or to receive even a basic level of customer service or satisfaction. They don't care about the customer or standard of service they provide b3cause if you are unable to complain then it appears a good job is being done. It's ridiculous that courier companies have no proper regulatory body leaving them free to operate as they wish. They will always obtain the big contracts simply because they can undercut 90% of firms and they sub contract the work out to smaller companies whilst keeping all the profits.

Parcel is now a week and a half late - no update of any sort other than ‘we’ll get it to you tomorrow’. It’s been 11 tomorrows

‘There was an issue whilst my parcel was in transit’ This company is awful!!