Hermes reviews

Parcels always go missing and awful at updating

I don't know about England. But. Scotland is terrible. Goodness knows how they are still in business. The Royal Mail is so much better. If they are unable to deliver as no answer. They leave a calling card. Nothing from this dreaded company. I will never use them again...

Shocking should be closed down

They lost both my orders from two different sellers in the same week. 100% fail rate. Another new order has also gone missing this week...why do people use them? I know they're cheap but they lose every single order

Late or lost, I may never know with this company

Been waiting since 15/12 for my parcel tracking advice has not changed . Can’t speak to anyone as it’s a automated service. Next step I’m going to email COE

Their next day delivery took 15 days. This happened last three times. If you want customer service you are out of luck. Impossible to speak to a human and they don't care about you. I will no longer buy anything off any company that uses hermes.

Hermans all the driver are very rude , I order for pick parcel from my address no knock or ring bell driver leave place and I have got Message , I ordered my address , he should to knock the door and hand over but he didn’t just run off , my mum call him but didn’t hear .

Awful , when try to use system does not work and said parcel was tried to be delivered , but we have ring door bell and no one came , when checked on your system from email said it was delivered at 01.12. (From memory) NO ONE CAME otherwise would have been on footage

Paid for express two day delivery it’s been 5 days still no delivery

Total faceless company. Automated assistance is useless. Only interested when things run smoothly. Parcel missing now for over 3 weeks and still tracked as being sorted. Poor service. Avoid at busy periods as they are struggling to cope and don't communicate well with complaints.

Is the worst currier ever. I keep asking the suppliers to stop using its service cos is utterly ridiculous the way the delivery guys works always dropping parcels in the entrance of the building were several times has been stolen also last time they broke the item I was getting delivered, the supplier acknowledged about several complaints against Hermes.

Had nothing but issues with Hermes, live fish delivered late and a strop when I asked to inspect before accepting and then today something supposed to arrive by 10pm but tracking still says we'll let you know when we receive your parcel. Complete waste of time and would never chose if given the choice.

Should go out of business, terrible service ,can't speak or get in touch with anyone and if you do it's automated ,very stressful .I've been waiting 3 weeks because of a mistake with postcode and can't even tell anyone so they can put it right

Been awaiting parcel for over ten days, tracking stopped over a week ago, seems same story repeating very often, I accept Xmas is a busy time, but the tracking app would be aswell been a wheres wally app, as trying to find anything is difficult