Hermes reviews

Excellent customer service

I delivered a parcel to the despatch shop on Monday at 11am. I paid extra for next day delivery. Today is Thursday? Tracking only shows it is at the delivery hub. Impossible to get someone to speak to. Very poor service. I want to see if they will refund the surcharge I paid for next day service

Multiple parcels late this Christmas.

Sorry your package has been delayed is NOT acceptable... where is it & when will I get it???????

Just awful. I paid for next day delivery. They failed to deliver and the parcel is still in their depot 3 days later!

My package is at your depot and you can not resolve my problem this is rediculous who else can solve it then???

Had parcel since 6th December could have walked quicker

The parcel I am awaiting was despatched 9 days ago. The tracking info shows it was received by Hermes 8 days ago. Every day the tracking info just says apologies for delay. Disgraceful service would never use them. I have no idea when I will receive the package.

Hermes performance is abysmal. They tell you they have the parcel which I'm sure they do. Then it disappears. 3 weeks latter they tell you its been delivered which is hasn't.

I waited in all day for my parcel which never arrived to be told it’s not their problem. I was sent a message saying it was delivered to my address at 11.29am. It was the only Christmas present I could afford. Thank you Hermes for spoiling my Christmas!!! Do not use this service

Again they lied about not being able to deliver. So fed up with them now

14 days & still no delivery. Is it true Hermes are now landfill agents instead of delivery cowboys.

Bloody awful delivery company parcels constantly undelivered or misdelivered. Uncontactable, incompetent joke of a delivery company I have no clue why anyone would use them.

Been holiday my parcel for nearly a month because of imaginary bad weather

Worst tracking I've ever used