average from 6932 reviews
Fiona Bradley
Terrible company ... no updates ... no communication ... no way to contact ... parcels often late or lost ... always feel like crying when I realise it's this company delivering
BoB
What delivery company off then all. Inefficient and unreliable in every respect, bordering on criminal The way items are treated, delayed and go missing. There must be some way of getting oversight on this company and they’re dubious practices other than customers continually complaining and getting no satisfaction.
Bill
Should have delivered on 20th now 22nd still waiting and I’m away for the week from today
Adrian
Parcel due Friday now Sunday still waiting I don’t know why you can’t deliver on due date and this is not the first time this happened to me
Robert smyth
Still waiting on delivery, due 13 October 21 oct still waiting , had no information from courier since since 18 October
Amide Dolenska
Hello, I was waiting for a shipment from Amazon that you sent, the courier has noted that it has been delivered, but it is not there. I want the shipment, I have been waiting at home all day, you are so incorrec.
George Murray
Yet again another parcel not delivered on time. My heart always drops when I find out this company is delivering my goods.
Joe C
E Bay parcels seem to be a pproblemyou never put the eCP numbers in the address so the shops can log parcels in. Then eBay can can send QR code
Sinead
Absolutely shocking. Rubbish delivery. Delivered to another city. I live in Garforth my product was delivered to Normanton. Would give 0 stars but won't allow me
Michael Williams
Every time I have a parcel sent through Hermes there is always a delay in delivery or something goes missing I thought you would be getting better when you change your name but unfortunately that is all it changed and the service is still below what is exceptible.
John Farnsworth
I bought a plant from Amazon and despite the “this way up” labels, Hermes decide to place the parcel upside down in the rain.
Mohammad Shaikh
I need my parcel today so I have order the product with extra cost. delivery was due today but when I went tracking, it's showing delay and allow 24 hours. That's not possible. If not today then never.
Val
Unbelievable poor service. It looks like Hermes drivers just get lost on Essex roads.
Lisa
No parcel delivered when stated it was ...terrible service should have known not to bother if these were the courier!!
B.L.
Really poor service. Should have been delivered yesterday. they picked it up several days ago but are saying they have not received it.