Hermes reviews

Could not leave zero stars worst courier company

I am awaiting a parcel delivery. You claim on your tracking that I requested it be returned to the sender. I never made this request! Where is the parcel?

I’ve tried to track my parcel. It said you expecting to receive it last now it says the parcel is on it’s way back to se! I can’t read the message because the page is so full of adverts!

Shockingly bad service if I was the CEO I would kill myself

Very poor service

NEVER AT ALL COSTS USE THIS SERVICE !! My parcel was 3 days late and they left it out in the rain and was absaloutly soaked they didn’t call me once and the drivers are the rudest people I have ever met never ever use this service they have no customer service it’s all on a bot I would give it a -5 star rating if I had the chance

No time slot, had to wait in all day!! Other couriers (eg DPD) give a time slot, why not Hermes?

According to the tracker Hermes have Held my parcel for 8 days for no reason whatsoever It would have easier to collect it from the depot however it’s not an option.

My parcel never arrived, poor customer service. From 6th Oct 21

3 days late Meant to be out for delivery again but already gone over time , I had to give a star but if I had a choice no stars

In the past we have received good service, however we recently purchased a rug from Laura Ashley/next trading number t002va0301154063 the item has not been delivered. This is bad enough, but it would seem that no-one is able to speak to you to find out why. I doubt this review will be read and I will be cancelling this order tomorrow.

Pointless tracking info and poor service. Takes an age to get your parcel. Sits with them for days before they put it out for delivery. Avoid at all cost.

Horrible customer service

Parcel sent and now missing for 3 days.

Never ever on time, tracking is useless. Hermes getting a lot of money for nothing!