Hermes reviews

Not received parcel suposed to be here 6 days ago

If i see its a Hermes delivery. My heart drops. As I live in a 3 story block of flats & every time they are supposed to deliver I never get my items it's been over 10 times now. I'm positive the driver is stealing them. As when I complain to the sender they say it has been delivered.

Second parcel gone missing!!

This is the worst courier service in the world, hardly ever on time thats if the package ever gets there and take extra money for insurance the smash the item bits then say the sorting machinery can't read handle with care labels and say you got no grounds for a claim. the company are a complete shambles. I now ask sends if they will use a different courier but often they won't because hermes are cheap, well you get what you pay for or in hermes case you probably won't

If I could give minus stars I would say my parcel has been delivered now there is a problem will get the parcel when they decide to deliver it awful company

Absolutely the worst customer service I have ever encountered. Failed Weds, failed Thurs, failed twice on Fri. No attempt Sat or Sun. Told now 18:00 - 20:00 Mon. No local depot to contact, no telephones, keep hiding...the problem will go away.

They do a good service of cause we all miss the day it comes . Some times we have to wait.I am pleased with the service l get.

Been waiting since Friday 29th for parcel that keeps saying they got it but yet not delivered it yet

Always late, have more than a few times left my parcel in the road in the rain! Always dread when I see they are going to be my courier

I always use these

VERY POOR SERVICE - states you received order on 28th October - still not got it!! 1st birthday present for my great grandson for tomorrow!!!

no phone numbers to reach.... not good idea to send the parcel here as nobody is answering the phone in Peterborough UK branch. wastested a lot of time waiting...... ? dissapointed

I was told that my parcel was going to be delivered by 30th Oct 2021 (Next Day Delivery) this tea tracking system now tells me it could be the 2nd November. An absolute joke.. Luckily they don't deliver replacement organs for transplant because if they did all the under takers would be millionaires!

Still waiting for parcel since 26th October was at depot? But now its apparently lost wtf!!

This company should be not be allowed to operate anymore. It’s either the package is not delivered on time or get lost in their depot. So unreliable and inefficient company that has no interest in providing a good service to their customers.