Hermes reviews

Terrible! Got my parcel but couldn’t see where item was during transit. Last update was 8 hours ago. Literally just checked the letter box and it’s there. App says driver still has it at 10am!

Wired in all day for delivery, tracking said between 11 and 1. Now 6pm and no delivery, tracking said attempted delivery at 11.39am. CCTV shows nobody at door between 9.15am and 5pm. Worst company for delivery I have found.

Why do companies use Hermes when there are more reliable delivery services available? I guess they must be cheap.

Worst service ever!!! They twice left a "Sorry we missed you" card when they were not even near my building. Then said they had delivered it when it wasn't true and delivered it the day after. Unreliable, impossible to contact...AWFUL

Still waiting on next day delivery and a timed slot delivery which has already an hour late next day delivery should have come yesterday

My sent parcel is now 2 weeks overdue. Impossible to speak to human being to investigate. Virtual assistant Holly is a waste of time. The phone contact is also a waste of time as the computer voice cuts off part way during tracking number entry. Won’t use Hermes again.

This has to be one of the worst delivery company’s I don’t know how they are still in business. I wish company’s i buy from would stop using these ???

Avoid them they never show up

Always late. Just dumps on doorstep and runs regardless of weather , value of item or security . I hate finding out that my retailer is using Hermes. I know then I won't get my product on time

Absolutely rubbish soo many times am receiving parcel trough this Hermes and its always gets stuck with lockal driver for few days even its spouse to be delivered ages ago absolutely horrible service no proper customer service either

Never had a problem with Hermes, always deliver my parcels within reasonable time and always delivered carefully.

Late delivery I was expecting my parcel on 29th sep and today is 30th Sep and time is 17:32 not yet any news on my delivery status

Awful said they had tried to deliver my sons birthday present but it never arrived. I work from home so always home. I’m still waiting for a refund and £110 down

Honestly wait forever for a parcel to “arrive” for it to be dumped in my stick shed with no note to say it’s there then find it days later ruined. If something is being shipped Hermes I tend to look elsewhere

It's very difficult to trace parcel returned as I can't speak to customers service. I tried to put track number which was given to me but no joy. Can you please help.