Hermes reviews

Had my item for well over a week and it's still just processing. This should have been a 1 day delivery.

Where is the map to show where the parcel is ☹

The worst service ever. Horrible postman lied that I wasn’t home.customer service even worst. Shame you still exist to provide any service

The worst service and postman ever I experience. No one ring the doorbell, but they lie that no one was home. By calling customer service the answer is what i expect her to do because she doesn't no what to answer . shock how this firms exists

No Proof of delivery to the correct address although I put a label in the box requesting a photo to be taken and “make sure parcel is handed to a person. Parcel was lest out side on step!! This is not acceptable!! Service to driver NO star

Never had any issues like I've read about on reviews, judging by the ratings the only people that review hermes are those that have a beef.

Your asking me to pay £5 to find out when my parcel is coming because your tracking system us rubbish. Sort your selves out

Was meant to receive my order Mon its now Wednesday and still no sign or any communication.

My heart sinks when I hear something is being sent via Hermes .For second time in just over a month my order has simply disappeared and yet another is getting close to being overdue.

The logistics and the couriers around our area in west Devon are great, BUT! The website is awful! Through eBay the address page NEVER likes MY postcode and often doesn’t like my buyers. Through the actual Hermes website, it always crashes and can take me an hour or more to purchase and print a label. The fact that my sales can be picked up from my house and the cheaper postage are the ONLY reasons I still use Hermes. That and the lovely lady who picks them up. Sort it out Hermes! You may just lose me……

Saying delivered parcel at 13.09 I been in all day no note no proof of delivery so far 8days overdue can't contact them tried other ways to contact them no luck so a big fat 0 stars even though had to put 1star to get review accepted

Bad, never have my tracking number when I need it

Why do so many parcels that are handled by Hermes get delayed OR never turn up? Their tracking still has an ETA of 23rd Sept even though it's now 27th!! Still have no idea when I can expect my parcel

Hermes delivery man Cm20 3RG he is a mean and not professional I m waiting for months collection and week for delivery he came my area but not delivered my item either collection

Seem to hold on to packages for days before delivering. One package was in their distribution network for five days before being delivered whilst another package (which they received two days earlier and was from the same supplier and going to the same address) is still at their depot 10 days later. If they were in the same depot at the same time wouldn't it be more efficient to deliver them to the same address at the same time? Not very environmentally friendly either!