average from 6932 reviews
Stephen harrison
Drivers loose parcels. Always late and no one to talk too. If you make a complaint they say drivers don't work for us so nothing we can do. One star is too much for them.. never use
Frances
Appalling service. Hermes Logistics log shows: 20 August. Parcel accepted by Hermes It also shows out for delivery on 3 dates A map showing attempted delivery to completely wrong address on 2 September 5 September still no parcel This is not the first time my Hermes parcels have gone to the wrong address.
Faith
Absolutely stupid service at Christmas I lost 60 pounds worth of presents because the shop couldn't refund me because it was hermes fault and trying to contact hermes was a joke and now dosnt look like I'm getting another parcel because it was due last night and still no word on it I hate this delivery service
Terry
Bloody useless 8+days to deliver a amazon parcel witch should have taken 3days from Swindon about 80 miles away.
Mark Christopher
Absolutely terrible delivery service a 48 hr delivery has taken 5 days now and always the same excuse couldn't deliver today Having done multi drop.myself I know how hard it can be but 48hrs means 48 hrs not 48 days
Millie Berry
Didn’t even ring the door bell left both of my parcels left in the electric cupboard
Phil
Hermes are slow, don’t care if they are slow and will not respond to any issues. They should be embarrassed at their rating but it’s just a cash cow for Martijn De Lange
Bukky
Stilling waiting for my parcel. Since yesterday nothing has been delivered. I called and the voice control said can't understand
Angie
Still waiting on a package sent a week ago, no update on the tracker for four days. I hate it when I learn it’s a Hermes delivery as they are hopeless. I for one would never use them.
Fred
Consistently poor service, this is the 6th package waiting on Hermes, they take around a week to ten days longer than any other carrier. So if your willing to wait and save a pound or two then use them, if not don’t use them!!
Ron Carlton
No info for contact on card left , No Driver Name , No Telephone Number, No tracking Number , Hermes are yet again The worse Parcel Delivery Company in Britain, If Not The World .
Harriet Fairburn
New driver In the area were all waiting on at least one parcel I have 2 delayed from 2 weeks ago that was next day delivery he can’t seem to find anyone…