Purolator Canada reviews

Great service and always so kind

A package originally promised by Jan 8 has not arrived and tracking information has not been updated since Jan 7. Unacceptable!

Purolator customer service is impossible to deal with. There was an error on my mailing address that was made by the shipper. I was required to send correct address on the website which I tried to amend for days and it came back with an error message that they could not find my address. I tried their online chat which was useless, it keep sending me back to the same error message. Finally got on the chatline with someone that actually tried to help me after 3 days, the promised me that they will amend the address yesterday online. I checked online today and that same error message is still there. If there was a lower rating than 1 star I would use that, but 1 star is the lowest available. Any company that is thinking of using Purolator for shipping should look elsewhere. I have been waiting for my package since before Christmas. I placed my order on line Dec 10, 2020 . Still waiting for my package to arrive. NOT PLEASED, very unprofessional, web assistant is useless.

Got my address wrong, and when asked to leave it at the closest pick up center, they took it back to Nanaimo despite there being a center in Campbell River where I live. Shoudlve had my package a week ago, the messed up one number.

Well so far I had two parcels stolen from me the rest well was delivered what I would love is that who ever is delivering to either call .y cell number or ring up to the apartment number I have written on my parcels I'd appreciate that alot as there for I'm still missing them

Customer service is pathetic. Phone calls are never picked up even after a long wait

La dernière livraison a été simplement lancé dans mon entrée auto. C’est un voisin en prenant une marche qui me l’a apporté. J’attents un Colis depuis hier et encore rien. Service pourri, moins d’une étoile.

Service is the worst I have ever seen

the tracking information never updates and is suppose to be here on 01/12 and all I get is there is no information. not exceptable at all.

Absolutely Pathetic. No one answers phones (on hold 75 min's), held my order in town for 2 weeks then gave it to an unknown 3rd party "agent" and now it has totally disappeared for another week. No attempted delivery, contact or tracking since Dec 23rd, (Now Jan 11th). Never use these useless idiots.

If I could put less than a star I would do it!! Absolutly horrible service

The tracking system has not been updated for days, you should really look into weather it’s the staff are not scanning in and out or computer faults. I’ve had a few packages with them this last few weeks and it’s been the same, but early delivery with others, this one package I have no clue where it is or when it will show up. Sad system indeed.

Very poor services they take my parcel 1h15 away from me thats crazy

The worst delivery service provider

Delivery did not occur as indicated in tracking. Where is item?