Purolator Canada reviews

Awful service! A tv was delivered here Wednesday, my buzzer wasn’t working but I saw driver on my security channel, I ran downstairs and he had taken off within a few minutes. I called and it was supposed to be delivered the next day then I got an email saying it was dropped off at a store and I was to pick it up. Well I’m a 72 year old who can’t do this. I called again and a driver was to pick it up yesterday and deliver to me today. Well guess what a driver did not pick it up yesterday and it’s still at the location I am to pick it up at! Awful service!! Every time I call I’m on hold for 15 minutes. I called 5 different times. I really need a manager to call me!

Parcels not delivered, purolator message on Amazon said unable to deliver. No message left as to attempt and where to pick it up. Online it mentions another city an hour away. When I phoned I was told wait time at least 10 minutes before they call back. It’s now been at least half hour and no call. Last parcel they delivered was left outside our covered foyer and box was ripped. Not impressed . Since. Have to give a rating I give it one star only so my review will be posted

Saying incorrect address though its crystal clear all my delivery i got on this address. It supposed to be last week but not receive yet

I can’t track my package

The employees at staples in delta bc Canada are running a scam , fraudulent misrepresentation of the services they are offering, this is criminal and needs to be addressed

My guy in Cochrane is literally fantastic he should deff get a raise

Good shipping give the guy a raise good service!

Worst then ever. Nothing get in up. Still wainting and wainting all the time.

Terribly slow and unreliable

Saying incorrect address even though it's clearly not. My parcel haven’t arrived yet and was supposed to receive in last Thursday

Paid extra for it to be shipped here tomorrow if it isn't I'm.goingnt be confronting someone about this I'm waiting for a pregnancy pillow for my wife

Tracking is not up to date....waited for 3 days...because it said "out for delivery"...wich was not accurate...sad for that big of a company not being up to date.

No communication about delivery. Very slow service. I don't know who's worse, Purolator or Canada post.

I have to agree with the other comments. I waited two weeks for a package to arrive. It was supposed to be one week max. Tracking was not always up to date and when it finally was ti be delivered to my son’s house, they sent it back ti the depot because no one was home. Of course who knew when it was supposed to be delivered. I guess you’re supposed to get a chair and wait by the front door. When I went to retrieve my package (my canister vacuum cleaner), I asked the girl to open the carton to make sure it was what I ordered. Then I asked if I could leave the shipping carton with them so I could fit the box in my vehicle. The other girl working there replied “we don’t take garbage”. Even though there were cartons piled all over the floor. Then I had to literally drag the carton out the door, down the steps and out to my vehicle. Then I had to get the inner box out, put it in the trunk and break down the shipping carton and try to fit it in to haul it away. I almost left it for them on the steps. Worst customer service ever.

Been waited for my parcel 2weeks because of some reasons of delay. I had requested for a redeliver at my address and the worst thing about it is they don’t say an estimation of day or time to deliver it so you gotta wait the whole day for your parcel to be delivered because they need you signature! I’VE WAITED FOR TWO DAYS AND NOTHING CAME! Now I have to wait for another 3 days to just pick it up??‍♀️