Purolator Canada reviews

Parcel was shipped July 28. Purolator still says waiting for pick up. The senders records show purolator picked it up on July 30.

Terrible non existent updates

I only had good service with Purolator and always on time

I was expecting a parcel on Thursday. It’s Monday haven’t received yet. Called customer service, no one answered. Even after waiting for more then 30 min. Terrible service. I don’t know why Amazon chose Purolator. Still I don’t see any movement from tracking.

Slow, no update. Can’t compete with Canada post

Purolator is complete bs.. I ordered through Amazon. Same address I used last month to order.. purolator stated they’d deliver LAST Friday. Never showed up. Despite being home all day. Weekend goes by it says they’ll deliver Monday by 8pm.. no one comes by. Tuesday; same crap. I reach out to them. They claim it’s cause I apparently didn’t put a direction for the address.. (there is no sw in Edmonton Alberta besides the far far south) and anyone with a brain knows that postal codes show you where you gotta go.. there also isn’t another with my address on the same ave and street nearby.. they claim address was corrected. My husband and I both corrected the address… it’s now a week later.. STILL NO DELIVERY.. pretty sad if you ask me. Considering these are DIAPERS needed for my baby and they’re claiming they can’t deliver.. bs. Complete and total bs. Send my money back and I’ll just go elsewhere since y’all don’t want to deliver and would rather be lazy.

Item was listed as delivered but it wasn’t. It said it was delivered to a different town????

Can’t seem to make up their minds as to where my package is; Toronto Sorting Facility or Calgary.

Took 8 days to tell me my package was just picked up by purolator. Not impressed at all. No updates at all throughout that time till today.

The Purolator tracking app is garbage! No update on where my Amazon parcel is for the last 28 hours! And of course Purolator customer service doesn't open till 7am Friday which is a bummer! Customer Service should be 24/7 but not Purolator as they a garbage courier company! Tried calling their Customer Service yesterday and was on hold for over 30 minutes! I used to think Purolator wasn't too bad but that opinion has gone out the window! They are NOW A BOTTOM FEEDER COURIER COMPANY! Problem is I have no say in the matter as Amazon Canada chooses what courier company will deliver my package. My rating would be -10 if I could give them a NEGATIVE RATING!!!

My package suppose arrive today but never happened, what a very bad services.

I ordered wallpaper from Lowes and was sent an email telling me it would be here on the 16 of August today is the 18th of August. I checked tracking to find the tracking hasn't been updated since the 9th of August , and it's only had a tracking label made for it. I get things are slow right now, but the least Purolator could have done is keep me posted. But no, I have no idea where our package is and have not heard anything from Purolator about my package. I'm not impressed at all.

Absolutely terrible service with even worse "customer support ". My shipment arrived at their Indianapolis sorting facility 14 days ago and not one update since. Web and customer support was completely useless. I'm disgusted yet again.

Claimed we were unavailable for delivery, despite literally being home all day and not a single doorbell ring or knock. Next day just left it at the door. Purolator delivery and drop off services keep getting worse and worse.

Poor service. No promised delivery