Hermes reviews

Still waiting after a month. Order H0067A0106103308 was dispatched 3rd November. I may as well ask Santa

The courier said attempted delivery 16, then delivered to neighbour 17th dec, this wasnt true as I live in a remote area with cctv. No attempt made either day, I put in a claim to seller who looked at it, then on 22.d dec, parcel suddenly appears, terrible service where couriers seem to get away with lying all the time! ( it has happened to me numerous times,always Hermes,every other delivery company has no trouble delivering to my home).

Parcel went missing the day it was sent to you

Been waiting for over a week it been at the deport for that long and still not out for delivery

Stupidly poor. Hate sellers who use these amateurs

Parcel not arriving in tracking is 2 weeks is information is in progress

Late delivery, not estimate when parcel will be received

Everyone is complaining but due to Royal Mail strikes, Hermes has had to handle and sort a massive amount of parcels. Have people not thought just because it says they have it at their hub, it doesn’t necessarily mean they actually have it. It only flags up as missing once the postal system realises. Just because Hermes is the final handler, it doesn’t necessarily mean they are the company to blame. Lack of drivers due to massive fuel cost, increased insurance premiums, the price of commercial vehicles and this new cost to travel through certain areas, means the drivers wages now are very low. Working long hours, for a low wage, is not very appealing to people looking for work. Especially when nobody gives their local drivers any respect or thanks, for working in all weathers to provide you the customer with a service. Well done Hermes, at least your employees are working. Unlike Royal Mail

I think they one of the better services. At least the tracking actually works. Obviously if tracking is requested and paid for. People expecting full tracking on basic postage and complaining about it. You get what you pay for. Royal Mail tracking is horrendous. Using a premium tracking service shows that Royal Mail handle deliveries, well before they update you. I have had packages in there local sorting office for 14 and 16 days with no update or delivery. I actually live next door to the main area depot and still don’t receive post. Also evri actually make an effort to deliver packages by leaving in a safe place or leaving with a neighbour. 3 of my neighbours are in 90% of the time and would happily take delivery. Hermes is the only service, that actually presses the buzzer next to mine and makes sure I receive my delivery. Thanks Evri.

My experience mirrors many others here. Item in transit from 9/12 & at local hub on 14/12 Now 22/12 & no chance of being received in time for Christmas. Fraudulent Hermes?/Evri?/ more like Herpes

Poor service ITEMS WITH OUT DELIVERY SHOWS DELIVERED

Rubbish ! Order 2 days late & still not arrived ! Tracker is rubbish & communication is terrible! Amazon order through these but no goods arrived !

Worst currier service I’ve ever experienced and I’ve dealt with all main curriers. Parcel sent 19th Dec with a delivery date 22nd.. delays and mess ups with Hermes as resulted in a forecast delivery of 3rd Jan .. what use is that ???????????????????????? I would never choose Hermes over any other currier company..

Delivered on time on the date specified.

Ordered from Amazon on 21st November. Evri attempted delivery on 28th November at my mam's after 8pm, my mam was in bed. Supposed to re-deliver but still wait. This is a Christmas present so not impressed at all!!