Hermes reviews

Absolutely poor service been await a parcel since 18th December. no sign of it and no update since. sort your act out hermes.or you are going to lose customers.only given 1 star because I cant give no stars

Absolutely awful. Ruined a Christmas present for my wife. Hermes state they delivered my parcel & left it in ‘the porch’. I haven’t got a porch!! I’m unable to contact the company either. Don’t use this company, awful customer care.

Waiting for package 9days, still it’s in the depo

If I felt that this sham of a company would act upon the content of reviews then I would be happy to write a book on just how bad they are. In all honesty though they don’t give a ***** and are happy to continue trading no matter what people say. Customer service is non existent or responsive, tracking inaccurate the list could go on. I always get that sinking feeling when I see the Hermes name as the delivery company. It’s almost a foregone conclusion that even if the parcel arrives in one piece there will me many other factors that will cause frustration and anger. The worst company ever

This is the worst delivery firm going I always regret ordering anything when I find delivery is with Hermes.You just know the tracking won’t work it will take forever to arrive if at all.

Absolute rubbish. Parcel went missing on 1st December. They obviously don't care at all.

They hide your parcels outdoors but do not put a slip through the door to say where this parcel is

They are not good They kept my parcel since three weeks

Still waiting on parcel there no updates or notification when I will receive it either its been 14 days .. sorry hermes but your service is shocking !

Had email saying coming between 12-2 then an hour later one saying we can not deliver today

I never received my parcel!!

For package C00HHA0122382064 you delivered my package to a "safe" place. Well it obviously wasn't safe enough. As I haven't received my package and suspect someone has taken it

They lost my parcel and have not refunded the fee or given compensation. Getting through to anyone is an absolute nightmare. Avoid.

Parcel has not arrived, 1 month after being dispatched!

Poor communication from Hermes. Last update I rec was on Dec7th saying parcel was en route.