Hermes reviews

Absolute rubbish. Parcel went missing on 1st December. They obviously don't care at all.

They hide your parcels outdoors but do not put a slip through the door to say where this parcel is

They are not good They kept my parcel since three weeks

Still waiting on parcel there no updates or notification when I will receive it either its been 14 days .. sorry hermes but your service is shocking !

Had email saying coming between 12-2 then an hour later one saying we can not deliver today

I never received my parcel!!

For package C00HHA0122382064 you delivered my package to a "safe" place. Well it obviously wasn't safe enough. As I haven't received my package and suspect someone has taken it

They lost my parcel and have not refunded the fee or given compensation. Getting through to anyone is an absolute nightmare. Avoid.

Parcel has not arrived, 1 month after being dispatched!

Poor communication from Hermes. Last update I rec was on Dec7th saying parcel was en route.

Took s parcel for return to local pick up point - all went well and was given a blue card with a number on which supposedly allowed tracking, but no wasn't recognised by Hermes website! 2 stars only cos the pick up point was efficient.

Shocking.. Christmas spoilted by Hermes. THANKS FOR NOTHING LITERALLY. Still not got parcel and its been sat in the local depot since last Tuesday

Originally ordered 8th dec. 23rd it was declared “ unaccounted for “ Now waiting for a replacement . Definitely not a reliable service.

Absolutely terrible service. Lost my package in their system for 6 weeks and failed to deliver it. Now they are telling me it will be returned. Customer service is none existent. A complete shambles. Do not use them and do not trust them

Unfortunately cannot give zero stars. I've had no end of trouble with hermes. Days wasted waiting in for deliveries that don't come. Endless lies about attempted deliveries when I have been at home. Sketchy excuses about local parcel lockers not working and goods left outside my home, on a busy public street. My heart is always filled with dread when I see that hermes is handling a delivery. I now double check who the courier is, and tend to avoid placing an order with a company who uses them. I can't believe how they are allowed to get away with such disgusting customer service. Or why companies still choose to even use this joke of a firm at all.