Hermes reviews

Took s parcel for return to local pick up point - all went well and was given a blue card with a number on which supposedly allowed tracking, but no wasn't recognised by Hermes website! 2 stars only cos the pick up point was efficient.

Shocking.. Christmas spoilted by Hermes. THANKS FOR NOTHING LITERALLY. Still not got parcel and its been sat in the local depot since last Tuesday

Originally ordered 8th dec. 23rd it was declared “ unaccounted for “ Now waiting for a replacement . Definitely not a reliable service.

Absolutely terrible service. Lost my package in their system for 6 weeks and failed to deliver it. Now they are telling me it will be returned. Customer service is none existent. A complete shambles. Do not use them and do not trust them

Unfortunately cannot give zero stars. I've had no end of trouble with hermes. Days wasted waiting in for deliveries that don't come. Endless lies about attempted deliveries when I have been at home. Sketchy excuses about local parcel lockers not working and goods left outside my home, on a busy public street. My heart is always filled with dread when I see that hermes is handling a delivery. I now double check who the courier is, and tend to avoid placing an order with a company who uses them. I can't believe how they are allowed to get away with such disgusting customer service. Or why companies still choose to even use this joke of a firm at all.

No card left, no information nothing absolutely rubbish i would recommend avoiding this company full stop...

On the 24th I supposed to receive my parcel. Today is 27th and I haven't received anything. Very disappointed

Absolute joke. A horseman from Azerbaijan would have delivered by now

Parcel picked by courier on 22nd Dec. Still no sign of it.

Very slow has been processesing for a week

Hermes treats it’s customers the same way animals were treated thousands of years ago. There is no method of contacting a human for any issues.

Usual Hermes. Terrible service

Still not received my parcel that was a Christmas present arrived at hermes 15 Dec and should of come on the 21st December but it not turned up it is now the 27th and still not here. Worst company ever and would give them no stars ?

Terrible. Lost multiple parcels and if they do arrive they’re always late

Keep up the good work