Purolator Canada review by Tom B
Tom B
Waiting on a perishable food order. No idea when they would show up and didn't leave pkg. Shipper does not require a signature but Puronsays different. We missed by less than 20 minutes. I called and favourite byword is NO. Wouldn't drop at my office, between delivery address and depot. No way for them to phone the driver or the depot manager, only have one way communication. Promised an email when pkg got to depot, hoping to p/u on Saturday. Delivery slip said Tuesday, after holiday weekend. Likely gone bad by then. Only way they stay in business is because they are related to Canada Post. They should sell their trucks and close up shop. HORRIBLE Service.
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Other comments
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Glennie
Trying to get information on where my package is or when it is coming is impossible. Was supposed to be delivered on May 12/24. Tracking info hasn’t moved in over a week with zero updates. This was a gift from my kids for Mother’s Day and we have no idea if my he package is even coming at this point
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Tim Bow
Said they attempted to deliver package, the notice was left on my neighbors front door. Which means that they couldn't even get the address right.
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Miles Roofer
Is there a way to give ZERO stars? Why is my package still sitting in Etobicoke, Ont? Three days, and it hasn’t moved an inch! Why is Purolator called a Courier? This is the absolute WORST service I’ve ever had. Canada Post is SUPERFAST compared to Purlater, yeah, LATER! Much MUCH LATER! Why didn’t I have a choice to use another transporter? You SUCK!
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Emilia
Got a notice the Morning of May 16 my package to arrive by 8pm same day. At 8pm checked in and says package to arrive by May 22 ?!?!?!
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Tess Smith
Worst record for tracking! Why offer "track package" if you dont follow through?? NEVER UPDATED! Delivery is SLOWER THAN PONY EXPRESS! Pkgs. Seem to circle around same location 2-3 times, then suddenly go into opposite direction of destination. CONGRATULATIONS! You've outdone CANADA POST in lowest rating!
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Richie
Worst experience waiting on a package. Paid for express service to be delivered at 10:30 AM this morning, no information, no call, no email and NO CUSTOMER SERVICE! No star, ZERO
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