Purolator Canada review by Gaganpreet Kaur

Customer care representatives are very rude. They will not listen to ur concern. I deliver the parcel before pick up time of purolator driver near by purolator store.I paid extra money so that my package will deliver next day before 12 pm as long weekend was on the door, but driver didn’t pick up the parcel. I enquire the store where I dropped the package they told me that all parcels were picked up by purolator. When I track my parcel it was not pickedup. It was picked up next day and delivered after long weekend. I called to customer care the representative wad very humble with me then she transfer my call to accounts, omg that lady was like she had a fight with her family. She was not ready to listen the concern. She was very bossy and told me in rude manner that ur parcel was “delivered on time” and repeatedly she was saying these words. Even she don’t want to listen anything.I had a worst experience with purolator. Will never suggest anyone and expensive too as I spent to much money still the parcel was not delivered on time.

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Other comments

  • Very bad service they delivered 5 days later then what they said.


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  • They had to deliver my order on Friday and today is Monday no one showed up or they even didn't call


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  • This company sucks they post our for delivery and never shows up, never again with this company


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  • very very bad service


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  • My item arrived in town 6 days ago, tracking says arrived at sort facility, the out for delivery, then rescheduled for next day, then arrived at sort facility, then out for delivery, then rescheduled for next day, then arrived at sort facility. This has been going on for days, calling them is no use because it a 45 minute wait time. They have "0" customer service and support. I will never use them, and not purchase from companies that use them, what a joke


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  • I've had parts in Winnipeg for 6 days in limbo. Keeps saying arrived at sort facility. That message was has been repeated daily, then delivery rescheduled for next day, then more arrived at sort facility, a delivery rescheduled for next day, and then more arrived at sort facility. 6 days of B/S tracking messages. How can you conduct business like this ??? Moving forward I won't even deal with businesses that use Purolater. They are a joke and have "0" customer service or support


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