Purolator Canada reviews

Difficult to navigate on my phone. I’m looking for an ETA I can’t seem to find it.

No customer service & takes at least an hour to speak with someone!

Your tracking system is the worse. Nobody that you chat with will help you without sending you to a link that charges $5. Even though it's refundable I shouldn't have to pay to have you track my parcel. So far I tracked it to Sat July 17th and it has "an exception" tag on it. What does that mean??

First my package is lost then when I try to track it down instead of having a live chat I get a stupid computer that can't answer my questions and then wants me to pay to speak to a real person. This is crap. Less than one star

I have been waiting for my packages for over 2 weeks. Seems a little much and I can't track past the 13th of July!!??

Faster than amazon

I ordered from Bestbuy 1 day shipping is way too fast I can’t even cancel my Order but it’s all good ?

I was sitting right at home, and the delivered posted a note to my door written “ not able to deliver as u r not home!”… I guess that’s your way of not carrying the boxes for delivery?!

one package collected at Sat.，today already Wensday，but still not deliveried，another package said missed us，but we stayed at home wholeday，we didnot hear anyone knocked the door

Purolator is the most incompetent delivery company I’ve ever used. I’m STILL waiting for a delivery that I should’ve received week ago! Everytime I call to complain I’m told the driver couldn’t find my house! We give the correct address to customer service agent and we’re assured it will arrive the next day. But, again someone at your purolator hub has changed the address on my parcel to Tiny, Ontario from ELMVALE,Ontario. Tiny is NOT a city or a Town. Its a TOWNSHIP!! Elmvale is the town inside the township of TINY!! Now can you please deliver me my parcel! Thanks Jeannette Gimza

They don’t answer their phone, always have an excuse. As a business you depend on your parts arriving next day

Unreliable and they always have excuses.

Wish amazon would stop using puralator, they are always late in delivering packages. Day 4 late and still no info on when it is arriving.

Horrible service i have ever seen...tracking shows that the product delivered and i never get those... Very irresponsible courier service...

My package has seen more of Ontario then I have. Started in Etobicoke then to Toronto then to Niagara on the Lake to three seperate sorting facilities. Only to go back to Etobicoke, then Brampton and then now sits back in Toronto. By the at I live in Niagara Falls. If your package weighs more then 10lbs don't use Purolator. Special shipping because of the weight but it's taken so many detours it's ridiculous.I just want my package. Amazon if you pay attention to reviews STOP using Purolator package 5 days late and still waiting.