Purolator Canada reviews

Not impressed at all! Package not delivered and returned to sender (Whirpool). Purolator called me to inform me that the civic number was missing. I am the customer so I gave it to them. They told me to that the change had to be done by Whirpool since they have sent the order. But Purolator was talking to me, the person receiving the package! I called Whirpool and asked that they add the civic number to the package. I was told that Purolator had to do it. When chatting with the Purolator robot, it kept telling me that it had been shipped. I wrote HELP as indicated. I couldn’t get a live person to help me. I am still awaiting for my package 15 days later!

Worst service from purolator

Only place that's my packages are almost always not on time

Always on time

Third class service west of time and mony with dhl

Third review. Purolator completely failed me. I’ve spent countless hours trying to get my package delivered and today they revealed that they pass it over to Canada Post. Thankfully it’s out of Purolator’s hands. I was given a tracking number for CPost and find out that Purolator had recorded an incorrect delivery address, after I twice called and changed the address to my workplace so it would not be missed. They didn’t even ask where’s this business located in the small town when they passed through. Basically they HAD to drive past it, a large structure with name above it, as they headed on to the local post office. With the time I spent on the phone and online with a robot, I picked up the slack in overtime hours worked for them. I give a one star rating for getting out of bed to go for a drive.

Had a delivery but missed it. Notice left gave the wrong tracking number and gave the wrong location where it could be picked up. Spent a better part of 2 hours trying to get a rep to help me find where the package was. Brutal delivery service. Pretty hard to track a oackage given the wrong number. Pretty aggravating to find that the package was suppose to be at a certain location for pick up only to find it was in another city for pick up. Get it together Purolator........if I could leave no stars, I would. Will see if they deliver the package today as promised to to their Supreme errors.....

After several attempts to retrieve my package through a robot or so called expert, I’m directed to a page to enter my credit card info for a “one time $2 fee” plus a monthly membership fee to get the problem created by Purolator’s driver, resolved. I didn’t choose Purolator to have my package sent to me so I’m sure as heck not paying them to correct their mistake and then mess around with trying to cancel the membership. It’s all fine and dandy if they manage to get it right the first time but if you don’t, then give up on Purolator and hope that your sending company will resend…hopefully another way. Purolator, fix your poor delivery service!

Terrible drivers and customer service.

I'm waiting for my order and it doesn't show what's happening

First problem. They knocked on my door, they said, I didn’t hear a knock in my tiny place of 400 square feet, left a notice and it went downhill from there. Nearly two weeks later and 1.5 hours on the phone, exchanging endless info, typing info on their site only to speak with a robot over and over, package is now undeliverable, after verifying info with two different live people. Purolator, your service is nothing but $**!

you are making fun of people, I don't know what company you are but you are not serious, I am waiting for my package to arrive and it is difficult to contact you, please send me the package because I have paid for it

I want an answer, please, why my parcel did not arrive

I want to know what's happening with you if my order doesn't arrive, I also want an answer, please

I been waiting a whole week on a express package in Canada ...