Purolator Canada reviews

Terrible.... wanted a parcel delivered next day....I was offered 3 different times and prices as to what time I would like delivered next day... I chose most expensive and stated rush delivery The next day my parcel was NOT delivered at all...now I'm on the phone for over one hour trying to get to speak with someone to find out why my parcel, not only high priority 9am delivery, was not delivered at all The employee didn't seem affected, simply, it will have to go out tomorrow.....that is not what I paid for... No call back from Purolator as I was told I would shortly receive a call from expediter....nothing Get this, delivery was High Priority to a Solicitors office which opens at 9am....on day 2 of delivery, driver arrived at 8:58am and left stating could not deliver, office opens at 9am ....delivery time was scheduled for 9am...wait 2 minutes Finally, delivered almost 30 hours late I have asked for refund as I paid $140.00 for a delivery Purolator offered and did not provide service as offered and paid for Not the service Purolator offered in the past

Absolutely the worst courier ever Picked up a package and won’t send it or return it to sender Holding us to ransom for 15 days and still no resolution I’m out 3 grand

Worst courier , need overhauling of the company. They need to remove and replace their lazy drivers .

Worst couriers driver , can’t recommend the Purolator and don’t want to do business anymore.

Beware of this courier company, they just keeping the item for so long by their drivers and being stressed following up through their customers service with different updates. I went back and forth to the depot as shown where to pick up but the package is not there. This is the worst courier company and I wont ever deal with them anymore. Their drivers were unprofessional, lazy and doing their job.

Tracking number 334778778905. 25th June 2024. I've been at home all day, Purolator never delivers physical parcels. There were no door bell or phone call. Just delivery notice. Drivers have parcels in van but prepare delivery notice and leave it at door without taking out parcels from van. No action or apology when complaint was placed.

I have been waiting almost 2 weeks for a parcel to be delievered from my work. it has been to my hometown 3 times and sent back. i am so beyond frusterated. I will personally never use Purolator for delivery service. They are the WORST!!!!!!!!

They delivered a day early, but the cd was broken in half and they can't find the parcel in their system. Like it did not exist. Never a delivery without a problem. Awful company.

Tracking number 608739200566. 18th June 2024. Purolator never delivers physical parcels. No door bell or buzzer code. Just delivery notice. Drivers have parcels in van but prepare delivery notice in van and leave without taking out parcels from van. No action or apology when complaint is lodged. Company has policy to never deliver physical parcel but force clients to pick from warehouse or far off location. Caught red handed after watching live on CCTV.

I’m unhappy because the delivery person would come into my building with a sticky note to pick up my package when they were inside and could have delivered it.

I had my worst experience with purolator. My parcel came 1 week in advance and the delivery guy called me while i was at work. I said i will have my friend to come and collect the parcel. He said he can't wait for a minute or can't leave it outside. When i said it is my responsibility he said i have to give it in writing note. It was a phone call and how am i supposed to do that. And he was so rude to me. I wish i could give negative star.

Worst delivery driver ever. I was out of town arranged to have my package dropped off at a near by depot. Saw him on my door bell cam. Talked to him and he refused to take it to the depot claiming it was heavy…. I’m 60, he was 1/2 my age and fit….. poor service. Please don’t use these people

Prompt delivery. Kuddos to the polite and cheerful young delivery man.

Wasn’t happy with Purolator this time. My package was delivered 5 days later that it was suppose to be. It was undeliverable because the box was very damaged. After they finally taped the package all up, they delivered it to the wrong house. Not impressed! The office staff were very nice when I finally got to talk to someone.

I'm pretty disappointed. Apparently my item got put on the wrong truck!? It's already several days late!