Purolator Canada reviews

I have been waiting for a package for 3 days now that was sent to my old office incorrectly by the sender. So it’s not Purolator’s error. However, they have been trying to deliver it to the same empty office for three days in a row and they were about to do it again. This is just plain dumb. If they had contacted the sender after the second attempt, the situation would have been resolved.

My package has NO movement for 7 days no updates .. nothing.. not much help from customer service either

My parcel has been in Nanaimo for days now and now Purolator has brought the parcel to Canada Post. Because all mail from Vancouver Island first goes to the mainland before returning to the island it will probably take another couple of days before I receive the item which I ordered almost one month ago.

Poor at scheduling pickup

I live in an apartment building and I understand that purolator can’t just leave the package out, but I find they never even try. They just leave a notice and that’s pretty well it. No phone call or anything. So even if I’m home, waiting to receive it, I never get it on time, because next thing I know it says there was a problem and a notice is posted.

There is never an update where my package is. Can’t track it, why have an area to track your package.

Customer service representative at Tomken and Courtney Park is rude and threaten to keep delivery if you don't comply to bully attitude.

Terrible service. Twice I’ve taken back 2 packages for Amazon on the same day and twice they only received one package.

Very good service.

Some problem with address. Online chat cannot seem to cope with small town with no home delivery only PO boxes. Local agent says they just need postal code and instruction to hold for pickup. No way to do that with third party involved. Chat used some mailing address lookup that could be scrolled from box 1 to about 450 except there are about 1300 boxes. Arghhh! Purolator makes Canada Post look great. Chat used

Purolator is an amazing courier and I get deliveries on a weekly basis and they never ever disappoint. It's literally like clock work with the drivers. So huge thank you to Sarnia Purolator. Top notch.

i have been waiting for a package i was told would be 3-5 business days and we are now on the 12th business day and it’s been sitting in a warehouse for two days WtF Purolator ….. this customer service is pathetic

The package was delivered three days late and when I called to figure out what was happening with it the staff on the phone said I should have told Purolator staff not to hand write the address and type out a label. Not appreciative of being blamed for a staff error.

Very disappointed . Parcel arrived in Penticton July 25. Today is August 9th. Praying it comes today . First it said the label was unreadable after being shipped from Ontario to BC. Twice it said address was wrong despite me calling and making sure it was correct . 2nd time I asked for it to be dropped at the local purolator depot . So we will see. Never going to order or send anything by purolator again .

Everything is so far behind schedule