Purolator Canada reviews

I ordered on July 27 was supposed to get it August 2nd...then changed to the 4th...then to the 7th, that's today and it's now 8pm. My hope just flew out the window. Terrible service. Honestly never experienced anything like it...I am peeved. I am going to contact them.

I watched the van pull up to my house and sit there. No one got out. It left and I got a notification that “no one was home” and I had to pick my parcel up at a pick up centre. Most times even if I’m not home they will leave it by the door. Pure laziness

Took so long to deliver a parcel. Purolator drivers know our area, shouldn't have any problems finding our place and our building. Surprised to know that it is taking longer than other courier service providers.

If I could give a zero I would. We’ve had 2 times now that we have not received our packages when stated to arrive on a Friday and we paid extra to get it on Friday. Boo Boo!

That was fast

Very poor service

VERY POOR SERVICE. i used your virtual assistant to get my delivery on a specific date that did not work then i talked to 2 different persons to get my package on a day i was home they were both suppose to send me an email wich i never received, i know that both told me that their system was slow one told me she could see my request with the virtual assistant. Don't get me wrong these persons were very polite and professional. In a time when we are trying to save our planet i think your delivery system should be more efficient not to mention the time lost by your delivery person. Also in this case the shipper is to blame because at first i was told it was shipped through fedex, that explains why i could not reach you earlier

Service agents do their best but follow up from the depot is no existent

I keep receiving “delivery attempted” - but my guard house says no delivery was ever made.

Must be the slowest courier service in Canad. Already 20 days have passed since the parcel was picked up by Purolator and it is still in the Montreal centre. Would have been faster with Royal Mail.

Los paquetes no llegan a tiempo

Very disappointing and sad ? ? I have paid so much money for the package to reach in three days. And now am at day seven and still no package. I just want to know what is going on with my package ? ? ? ? ? ? ?

Worst customer service all you get from them is pre typed answers they have had my package on a truck for 6 days driver won't deliver because my street is under construction yet Fedex, Amazon and Ups have all delivered on my street this week no idea if or when i will get my parcel

Delivered to wrong address

They never even attempted any delivery for my package and just dumped it at some other pickup place in another city with confusing different messages on what city it’s even in. Three different ones all anywhere from an hour to three hours drive away from where it was supposed to be delivered. I even called and requested the package be delivered twice and after I was assured repeatedly that they would deliver within the next few days they never did. Had to request a new delivery from seller. Complete garbage and waist of time and money. Don’t use this company at all