Purolator Canada reviews

Never delivers to my door. Have to pick up 8 km away at the Purolator office. Amazon should stop doing business with them. The last thing I ordered was an extra large dog crate but I can’t lift it. That’s why I ordered it from Amazon so that it would be delivered to my door. But it’s not.

Placed order Dec 23. No update since the 24th, it just says shipping label printed. Parcel is only 2hrs drive away, should have picked it up myself.

We sent a birthday/Christmas package to my son on December 20, paid for express delivery to arrive before my sons birthday on the 23. It’s the 28th and the package is still not delivered. This is the worst service I have ever received. Canada post delivered his package to me in a few days. This is ridiculous

I left 2 parcels at Purolator in Penticton BC December 24. Anticipated delivery date December 29. Tracking numbers say both were accepted. Moving to follow the route says tracking number cannot be found. Little white truck sits in city of acceptance. Not happy.

Did not arrive when said it would - Christmas Eve. The Christmas gifts came 4 days after Christmas! Horribly disappointed and gifts after the fact diminishes the whole feeling of opening a gift with meaning and sentiment behind it. It really ruined the whole thing! Now you want a rating? There’s not an option for zero stars!

If lower than 1 star was possible, that would be rating. They are terrible at delivering on time and the driver in my postal code consistently pretends to deliver the package and says no one is home. No notice if left and we have a surveillance system that shows no attempted delivery. This is not an isolated incident. It happens regularly and even when you pick up your item the clerks admit that some drivers do this to cut their shift short. I have called and spent hours trying to re-ship my packages that I’ve paid for delivery. The managers are of no help and have zero customer service skills. I’m always promised a follow up and never received one and when I specified I wanted a supervisor or manage to call too. The lack of customer service and poor training starts at the top and follows down to it’s drivers.

Never use this provider again if I can help it. Tracking # does not work.

Shipped a box Dec 1,2021 and paid for overnight delivery, it is now Dec28,2021 and no delivery, no answer to their phone. Terrible service !

Would give a zero if I had that option. Been waiting for a parcel since Dec 15…..now 27th. Tracking is a joke .Was a Christmas present.Upset sister who sent it. Has stressed her out and ruined her Christmas. Nobody seems to care at this company. Stick to Fedex or U.P.S. You get what you pay for . Worth the extra money.

Unable to track the item

All through the pandemic delivery has been good this is the third time is the last little while you guy have had terrible delivery I am seriously thinking of changing my delivery service

always late and can never track ...

Very bad service no respect for time too late

Tried to track a package several times, could not

I ordered a gift to go under my Christmas tree from Santa. It was to be delivered Dec 24. All day Dec 24 the tracking indicated out for delivery & last location was 15mins from house. Delivery never made. Very disappointed