Purolator Canada reviews

Substandard service as always!!! If amazon would state purolator as the delivery service I would pass on the purchase!!!

Not at all ready to go an extra mile to improve customer service. If continued will die soon

Package expected did not arrive and no explanation or any way to track it

Purolator tracking is a joke, it tells you when it leaves and then it’s delivered there is no information between those two times which could be days or weeks.

The tracking for Purolator is a joke it tells you when it leaves and then it’s delivered no information between those two times.

What a terrible service! Even the tracking information is not valid!

On Dec 15 took Cjristmas package to Langley BC Purolator to mail to Kelowna BC. Assumed I would send by air because of recent road issues in BC, but clerk assured me all highways were moving annd package would arrive by ground in one day. After 5 days did not arrive. It had been sitting in Vancouver. I called customer service and they started investigation What a joke! Parcel went to Calgary and now Toronto for 6 days. This company has no way to trace track or retrieve anything. Customer service has been back and forth with all kinds of apologies but has no power or access to find anything. Now it is Jan 3 and no one cares!!!! My family ( little grandchild) did not receive her gifts for Christmas! I am worried that internal theft is happening. I will never trust this company again! Very disappointing!

Worst ever service. I am expecting a package since 25th december. Their website does not even give location of the parcel. Looks like they do not bother to look at the reviews and improve.

I can not understand the incompetence and inconvenience of Purolator, do not recommend

Not even the customer service was able to track my parcel! Then looking on the Purolator tracking, I saw that they tried to deliver, but “the receiver was not available “??!!! I was at home all day with the phone right beside me! This is not the first time this happened. And by the way if they were actually here, why didn’t they leave a notice??? So many lies! It was also said they will delivery the next day! What a joke! Very disappointed with this company. If I could give them minus 5 stars, I would

I ordered a product on Dec 23, still not arrive till today, Dec 31.

Worst service ever.

Worst company ever! Driver not capable to find main entrance of my apartment block, didn't leave a note , never called, just left...parcel will now be probably 5 days late due to New Years! Every single time, driver cannot walk 5 steps to see main entrance!! Unbelievable!!!

They had a package that was , too big to deliver from Amazon. They said they would contact me immediately, I waited 3 days no contact.

Paid expedited pricing for my shipment and I still haven’t received it and it’s a week late. All correct on the address side but for some reason purolator says it has the wrong address even though I double checked with the seller and we both have the correct address for my item. Unbelievable