Finn Marcus
Ordered an item on eBay on the 1st of December and was dispatched immediately. It’s Christmas Eve and it never showed up because ‘there’s been an error and we’ll let you know when it’ll be there the next day’
Chris
Not impressed no card left and no parcel ,site says delivered but not to me who knows where not where it was supposed to go I normally wouldn't buy an item if delivered by Hermes as they will leave anywhere out side normally in my bin . but royal mail is on strike , lesson learned just don't use them EVER , I'd say cow boys but at least they can ride a horse
Peter harkins
Absolutely disgusting items saying delivered when they haven't been been in all day item says delivered at 8.45 Saturday when completely hasn't Christmas ruined again
James Stewart
AVOID!!! No parcel… tracking number invalid on their system even though 3rd party tracking service states delivered. Appalling and shocking service
Duncan Good
Ordered on 9th December.. hermes collected the 14th December...23rd december was at heathrow sorting ..was saying that i would be getting delivery today before 8pm.. my partners christmas present.. im so angry with these cowboy delivery company i will be emailing customer services if my parcel does not arrive by 8pm ..if this had no rating i would give these cowboys nothing
Cantona7
Courier said they tried to deliver a parcel by 8.00pm @7.55pm they said delivery was attempted and failed. I was at home and there was no attempt to deliver my order. The courier lied and the seller’s (LAPASA) response via Wrap My Phone was to track my parcel which just says delivery attempted when it clearly was not.
Stuart Taylor
Rubbish service and nonexistent customer support. More interested in selling irritating advertising on the tracking site than actually doing what you have been paid for! Ever tried to get money back after poor or non existent service? Good luck with that!!!!
Jude
I have been let down so often by this company that I now go out of my way to ensure that I don't buy from sellers who use Hermes / Evri as a delivery service. A name change doesn't get you far away from your bad reputation for long unless you actually take steps to improve your shoddy service first.
Leon
Still waiting on a parcel that is already 5 days late
Philip parker
Joke been at there depot for over 8 days website qoutes out for delivery, Yea right Dreadful service
Darren Morley
No delivery and you have had it since 23.11... useless
Chris
Terrible service can’t even get a proper update on delivery says they have had it since 12th December don’t know when I’ll get it ?
Yvonne
I am totally disgusted. My parcel was delayed due to major road incident on Wednesday, its now Saturday and still no sign of it AND NO UPDATE! Why, oh why does folk use hermes?
Kirsty Hewitson
I’m still waiting for parcel when it should have been delivered in the 22/12/22 and it’s a present for Christmas and no updates about my delivery either
Naomi
Not impressed with the service, I do not understand why you could not deliver my parcel when the delivery address is clear and easy to find plus had parcels delivered by yourselves before!