Hermes reviews

Hermes in my opinion are the worst of the worst couriers. Sometimes things never arrive, and at the very best things arrive up to 2 weeks late. Why on earth do sellers still use them? My Hermes courier always has an excuse for late deliveries, I have not been well, there has been a lot of snow on the road, it was dangerous to drive because of the rain, I only got your parcel this morning, the list of excuses goes on and on. They need to get their act together and maybe have drivers who are not work shy! They say they are half the price of royal mail for deliveries, I have actually found this to be untrue, royal mail are cheaper and much faster. This parcel is now 1 week late, maybe I will get it in time for next Christmas. Very cheesed off with the company.

I think the service is really good normally on this occasion I'm afraid it has fallen well below the standard I expect, the delivery details have not been updated since 02,12,21

Packages that never arrive. No response to queries. Totally unreliable. Will avoid suppliers and retailers that use Hermes

It has taken over three weeks for my parcel to get to destination. Still not there. Shameful

I can't see a reason why this company is still open. Booked delivery through Amazon, but would have chosen a more expensive delivery option if it told me Hermes would be the courier.

Worst courier service I have ever seen

If I could give half of a star I would. Sometimes Hermes are OK but sometimes they completely mess up. Customer service is the worst I've ever come across.

Absolute rubbish, they arrange a day and time slot and don’t turn up. This continues for days.

So slow and unreliable and no way of finding out what's going on

Leave parcels in inappropriate places and don't leave a note. Regularly loose parcels aswell

Yet another parcel that has just disappeared into thin air.

Very poor, drop off a parcel 10 days ago, it's still not on its way!!! My mum has dementia, and can't understand why the parcel has not arrived!! Will not be using this service again or recommending it to anyone. The one star is the Ayesha, who's trying to find it for me.

Worst carrier ever! Slow and inconvenient, rude.

If I could give negative rating I would have .. worst service ever

They throw your parcel through the kitchen window, leave at your doorstep or throw in the bin without putting a slip through the letter box.