average from 6932 reviews
Sharon Gourlay
Absolutely useless, pretending to attempt delivery & no way to contact them, this is the second time in a week, shocking … minus 2000 stars
K Archbold
Late packets regular occurrence, dumped in full visibility, door neither knocked or bell rang. If I could give zero ? then that's exactly what I'd leave, so to sum it up this company delivery system is utter rubbish. And the staff are equally rated complete and utterly incompetent.
Mark Mahabir
Tracking information is terrible, you may assume you don't care about customer
Rosanne Richardson
Ten days to return a small package back to seller. Really??? Delivery from seller to my home always good though.
Jo Pullen
Parcel not received H01LFA0045316114 No update Not contacted Where is my parcel ? please?
Andrew Cutler
How Hermes continue is beyond me, who else chooses to store items for 24hrs (and lose like they have with my item?) instead of delivery item a day early. How is that sensible business, Paying for storage facilities to intentionally delay items.. Is seller tells me they using Hermes I wont make purchase
Chris Adams
Need to be closed down, very poor communication, most people do the job then get paid, if this happened to hermes, they would be out of business, to say they handle people's paid for good, not impressed at all, told 8 Nov, still waiting,
Martin
A total waste of space and if my time, Hermes are sitting on 2 parcels for days. Apparently I can't give them no stars so they get one, which they don't deserve. I will not purchase on line from companies that use Hermes in future.
Robert Kempson
Sent parcel 20/10 /21 a month later still at depot. You can't even speak to anyone. Will not use again have lost money through this
Nerijus
Very bad courier company,in past 2 weeks missing 3 parcels,never use it again and not recommending to anothers
John nunn
Can track every day all the way across America, get to UK and all tracking stops!!! Don't know where my parcel is now!!