Hermes reviews

This is the second time I have problems with receiving a parcel from Hermes.. This time the parcel only got as far as collected by Hermes then disappeared Great Service Not!!

When all goes as planned, not a problem But if they lose a parcel could be a week before it enters the Hermes system again

not a good parcel co unfortunately I don't have choice of delivery co football fanatics use wish I had a 0 star rating to choose from

Rubbish tracking as says parcel is on its way for 3 days with no update

We have had messages for the last 2 days stating there was no one here to receive our parcel. That's not true, we have been here and no one has knocked the door. There's no way of contacting hermes to ask what's going on either, very frustrating

No movement on item in over one month. Case raised and no contact other than to say local depot looking into it. No way of contacting local depot so effectively they have wipes hands off issue. Goods effectively stolen . Pathetic

Not impressed. Never stick to delivery dates and always Kate

They picked up the parcel from sender Tuesday afternoon (have proof)but according to website they are waiting for sender to give them it. Something is definitely wrong with this company.

Fortunately I have a really great delivery driver so I can’t complain at all. The tracking is fairly good too compared to what I’ve had in the past with hermes. There’s only been one or two slight errors so far which I found a bit confusing but I’m fine if it doesn’t happen too often.

Super slow and still has not delivered my parcel. Ridiculous, what is going on.

Worse service and customer service if you can get to speak too one that is please don't use this company too sent anything

First parcel was lost and second time ordering a parcel it's late!

Parcel not delivered tracking shows delivery but no details just says a neighbour, only gave one star because I couldn’t give zero

Very poor service! I paid extra for next day delivery because I desperately needed a part for my oven. It was delivered 2 days late. What’s the point of paying for next day, if you cannot honour this service?!

My parcel was due for delivery last Sunday, now Thursday and not received. On the Monday I received a message apologising for delay, and I would receive in 24 hours, that was an empty promise.