Hermes reviews

Whole day waiting - plans for the evening cancelled - Shoddy service

The worst company ever. Never ever want to have anything with them. Useless. Put me one hour slot, had to take time off work, came home to find a note that they missed me. They came in their own time. The next day the same. You can't talk to them. Never ever

Seeing all the other reviews i grew extremely concerned about my order (an expensive one at that), but thankfully my item arrived within two days of ordering and everything is fine. Very happy, thank you.

My package is now 2 days overdue and all it says is that it was too big for the carrier and that they are making arrangements. What I've ordered isn't that big at all. It's ordered from amazon but the only update they provide amazon is that the delivery is on hold. This is a prime delivery product that should have arrived next day. Hermes and Evri are useless in comparison to companies like DPD

Awful communication(s) and impossible to contact.

Comes up parcel has been attempted to be delivered but yet still in depot, not good service

Since when has parcel put behind the bin in front garden for all to see, classed as "A SAFE PLACE????". Had several items go missing and it would be great to speak to a human rather than an automated service that has you round the bend. Customer service must not dare answer calls due to the ridiculous amounts of complaints because of a diabolical work force that will dump people's parcels anywhere in all weather with no regard. This company is the worst of the worst.

Your the pits, always get messed around with you and your Web site is crap, will never order stuff again if your the delivery company, did, nt want to give you a star but you have to, to summit view of your services, your minus a star or few

I have no idea where my parcel is. There was no card or any info left through the letterbox. Amazon app says it's been delivered to a the safe place. No idea what that means. So far, I've checked with some of the neighbours, bins, nearby areas etc. No idea how to get my parcel or refund.

Doesn't even warrant 1 star.. delivery attempted on 25th January. I'm still waiting, apparently its coming the next working day though?!

Had my parcel since 01/01/23,no chance of receiving it now!!

Expected delivery for 07.02, today is 08.02 and my shipment is still in your depot...what rating should I give you, you tell me? 5 or 0

I hate hermes, you never turn up when expected and just keep people waiting in for deliverys that don't turn up, awful service, if I buy anything on line again, will not purchase if they use your service, why can't you be more like royal mail parcels or dpd or any other parcel service, I don't have problems with them but always have with you, thanks for making me stay in all day for nothing when you said parcel would be here Tuesday, wendesday the latest, I hate your service with a vengeance, ps I haven't give you a star, did by accident but your site is so woeful I can't remove it, what a joke

If there was minus stars then I would leave minus. Parcel has sat at " sender's local depot" for over a week so far. Was showing as deliver before 8pm till 8pm came around at which point message changed to " running late". Absolutely sick fed up waiting in for parcels that never arrives from Hermes/every.

Has sat in senders local depot for over a week. Obviously late. Was due to arrive before 8pm and at 8pm the message then changed to running late. Shame I waited in for the parcel. They obviously knew they didn't have it out for delivery so why not notify people so they don't wait in for deliveries that cannot possibly arrive.