Purolator Canada reviews

Extremely slow service and poor tracking. Package is constantly will get shipped from my city and then go back to a different city will need to come back to my city again. What is going on with your services?

Disappointed I had to give a star, cause it’s the worst service I’ve seen. Drop off items 45 minutes away when there’s closer places to bring to.

Great service with the occasional hiccup, room for improvement but staff have been great! Need to improve a bit more on accuracy and promises.

Same story, package was supposed to be here on Feb 8 and nothing yet they posted it missed getting picked up for a few days. What a mess

My parcel was to be delivered Feb 8 and i have still not received. Not impressed with Purolator

My name is Raymond Galway I paid premium to have my parcel shipped and haven’t received it yet. It was in st, Johns yesterday what is the hold up now.

Took over a week to get here. They kept saying due to weather conditions, even though it was beautiful weather outside. They can’t even drop it off, I have to pick it up

4 days and no update on where the packages are. Just says it's at the place it left. Annoying. Updates would be great

Terrible service still waiting for my order and now could take 4 more days late already so if it is in the same city I live in how hard can it be to deliver it.

Worst accommodation and most apathetic. How is it legal. They give me a number for my pickup location which is for immigration visa' in another city and had no idea what I wanted. Then i go to chat support and they hand me off to someone trying to sell a computer service. Hahaha ?

Delivered to correct delivery station. Then recieved email it was over 100km at a different station.

Man is #Purlator ever gone to the dogs! So I ordered something. Made the mistake of putting my old business shop address on it. The new tenant said she would call me when it came in. Lmao now because Purlator said it was a box number and took my parcel back to #Vermillion . I got a email saying they can not deliver to a box number. Lol was a store address not a Box number. Call the 1800 number and said fine if they can't deliver to a store address (lol not a Box at all) then delivery it to my freinds house address. (She gets deliveries there all the time same as the store.) Nope got an email saying they could not deliver to a box number. (LOL she is a house) Again I used the bot chat put her address in it, called again gave her address. Then again I get yet another email we can not deliver to a box number. Are you people that drafty? Then I decided on the 7th to go to Wainwright Purlator at Apple Drugs. The lady was very helpful. She called Vermillion. She was told yes I am looking at it. We will have it in Wainwright at Apple Drug's for her to pickup. OMG I get another email it has been sent to #Lloydminster. ( It is the hub. When parcel go there they are then sent back to where they came from.) I again called Purlator at Apple Drugs told them where it was now and that would they please get someone to delivery my parcel for me to pick up at your business. Well OMG after 10 frigging days of fighting to get my parcel that they said was a box number I had to post this. I do not see a box number on the first address, nor the second. #Purlator get your sh**together or buy glasses for your people or teach them to read address. Something has to be done to improve your customer contact etc.

I cannot stand this company. Anytime I am having some delivered they mess it up I have been waiting for a package since Monday and each day there is some excuse as to why it wasn't delivered. It is an internet modem so I do not have any internet access until it's delivered

Purolator came by to deliver the package today, there was no knock on the door, I happened to see his truck out of the window, by the time I came out the driver left. I now need to drive 80 km just to pick up the package.

Purolator service Covid and post Covid is pathetic!