Royal Mail reviews

Writing this for my elderly mother who was extremely impressed with the efficiency of the Marlborough Royal Mail Route 26 postwoman who knew her personally and helped resolve a parcel redelivery in person at the marlborough depot without any need for my mother to use technology she finds challenging. She had tried to call either no success and really appreciated the personal touch something so having in service sector these days! Thank you.

Sent a parcel to Australia with tracking but post office chargeing £24.98 for a month I only want to see where parcel is rip of service

Paid £8 - took 6 days to get simple envelope to Hungary. Rubbish service!!

What a joke the royal mail has become

I had no problem with a return and notification sent to say it had been delivered.

So I received a card through the door saying parcel held at local office have to pay £7 to have it delivered as the sender did not pay postage. Would help if they told the customer what type of package. I have no idea what it is. I have to visit local delivery office to find out what it is. Why don't they return it to sender or advise you what the package is. I have trouble with parcels being delivered late, attempted delivery no access when I was home.!!! Service suks sort it out.

Absolutely useless if they can't deliver a first class recorded letter in the same town next day. They should give us our money back for a failed service.

Why does Amazon guarantee next day delivery then use Royal Mail, never on time, always late.

Very poor service.

Unbelievable first class delivery not on the time. It's waste of money. ☹️☹️☹️☹️

So many adverts and found tracking results difficult to find.

Absolutely a joke, paid for special delivery for it to be delivered on the day I was home failed to be delivered, they decided to try the following day when no one was home despite there being instructions for it to be left in the parcel box at the front of the house, pushes a leaflet through the door saying they will try again the following day, they deliver two more items but not the one on special delivery despite it being held at their department, Jesus Christ and what a service!

Always royals mail make late or return to sender I have been waiting from 21 June still I’m waiting today is 10 July and now said return to sender rubbish and rubbish

Sent important documents, first class, next working day, Proof of delivery and signature at. Perfect and totally as prescribed.

I sent 2 letters via Special Delivery, to the smae address, one arrived the next day the other was sent to Birmingham DO signed by a OPG and never forwarded to the correct address. I contacted Customer Services and they said it had been delivered but somehow they didn't realise that it was delivered to the wrong address and was lost. Rubbish service all round. I've list all trust in Royal Mail. Disgusting servive