Hermes reviews

Absolutely shocking service next day delivery not a bloody chance 10 day's later and still waiting do not use this company

Delivered to wrong address and no idea where ?

Absolutely rubbish customer service

Why isn't there a minus option for reviews?

Left my PlayStation 5 on the doorstep while I was at work needless to say it wasn't there when I came home

Absolutely shocking service! I have already had several problems with Hermes in the past but this is the cherry on top. According to their system, they could not deliver my package yesterday to the agreed dropping point because they business was closed. Well, I have just been to said petrol station and they confirmed that 1) they do take Hermes packages and 2) they were NOT closed yesterday at any point (it’s a 24 h petrol station and the delivery was attempted during the day). I have checked for an update today and it says that the package is now held due to damage! Honestly, your service is shocking

Would give 0 if I could. Absolutely rubbish and to think we actually pay this company to do a job for us.

What can I say that not already said. Totally rubbish company with its head in the sand believing that they are doing a great job. Here’s my problem, parcel dropped off at pickup point, parcel picked up by Hermes driver, parcel still showing on website at pickup point 19th December 2021. Parcel now disappeared

My mums parcel is sitting in her local depot since mid December and yet to be delivered a week into January. Service is unacceptable and from previous dealings know you can never resolve it over the phones because you can never talk to a human just their robots. Hermes has the highest complaints in the UK need I say more.

Had my parcel since 28 December . Still not delivered . Its the 6th January. Your rubbish at getting something on time .

Turn up days after expected arrival day

Always a chore.. never correct... just checked when my parcel will be arriving on tracking... and it WILL BE arriving 7 days ago ?

Was supposed to be delivered today and not even in transit Hermes should drop the H off their name

Never will use hermes. Once again my parcel sitting in the depot 3 days trying to speak to a member impossible feel let down fed up after paying for next day delivery still fighting for my parcel

I always find hermes a very good service and the driver that brings the parcels is a lovely man