Hermes reviews

It seems to take longer to receive packages at the moment

Absolute waste of time

As a delivery driver myself I found it such a poor excuse to blame this time of year for late deliveries! Can’t wait for all this B.S covid to be over and the country gets rid of the greedy corporations that have been taking us all for a ride for years!

Hopeless - I have not had one parcel delivered to my address out of the 4 they were supposed to. They seem to be leaving them in random places outdoors in the rain.

They have held my parcel since Tuesday which was on next day delivery it's now friday and still they saying it is being processed. What a sham

Always slow poor service and not just at holiday times

Hermes have had my next day delivery parcel for 5 days. The status on the website/App hasn’t changed in that time. I’ve managed to raise a complaint through the applying automated system, but have had not update for over 36 hours. It is impossible to speak to anyone at Hermes, and there automated telephone system does not recognised the tracking number they provided. By far the worst customer service I have ever come across. WOULD HAVE GIVEN THEM NO STARS if the website would have let me

Useless company. No one ti speak to when parcels simply disappear

Should be called the lost found and damaged but never delivered

Today Friday 10th December, but last update on the Hermes tracking page is Tuesday 7th December “we are expecting your parcel soon! Please define “soon”! Not impressed!!

The slowest ever delivery company ever

Sorry to say your delivery service is worse than useless. I’ve ordered many things over the last year and 50% go missing . Never ever buy from a company using Hermes . Check who they use and cancel if it’s them. Aweful company and staff who I can only assume still steal packages

Item was first picked up then out for delivery , then arriving befor 10pm then oh dear picked up by courier . Now they are waiting for it . Another missing delivery . Never use Hermes they are useless and their drivers steal this is only one of many gone missing g 50% ever arrive

I cringe when I realise a sender has used hermes. You pay for next day delivery and it turns up 3 weeks late if at all and you're luckier still if it's in one piece. You can't speak to a human and the automated "holly" is absolutely pointless. Hermes wouldn't even get 1 star of I had the option

Awful delivery company. Waiting for 2 parcels, 1 you've had since 27th November, the other since 3rd December. Both sitting in one of your hubs and not moved. Not impressed. Won't order anything now that has you as the delivery company