Hermes reviews

Received a parcel yesterday it was thrown over my fence no message left so I was in the rain all night now my product I received is ruined and the worst thing you can’t even get in tough with no one to complain

Hermes are always late, they either break your parcel or lose it! There is no way to get in touch or make a complaint either! I wish companies would stop using them! Three of my Hermes deliveries are delayed by 9 days! I’m still waiting!

Not received my parcel you’ve had it for over two weeks and I can’t get through to anyone to sort it out

Poor delivery service. Told it was coming. Wasnt even advised it was not coming had to track when didn't arrive. Told to be another 48 hr wait.

Poor customer service personally I would sooner trust a carrier pigeon

I'm going to stop buying stuff that is sent with herms. having major issues With all the parcels they have got But they will Take on more parcels. And when it is actually delivered It is at the wrong address and you have to find whose door it is at

They are never on time delivery is always left where it shouldn’t be, not the greatest service to use!! Cheap is never best!!

Been waiting over a week for a parcel that was supposed to be 1 to 2 day delivery. I'd arranged with Hermes to drop the parcel off at a Hermes pick up point. A couple of days later the app said the parcel couldn't be dropped off. Took Hermes nearly 2 days to get back to my email request and assured me it would be delivered yesterday. Spent the whole day at home but no parcel, no update on app/website and no contact from Hermes. I'm going to just cancel the order now, sadly not the fault of the supplier but they'll lose an order because of Hermes ineptitude an appalling customer service.

My parcel hasn't arrived, it is now two days after the last day of the estimated delivery time, and your digital helpline is useless

Always on time. Very polite

Constantly fails to deliver. I now refuse to deal with any company that uses Hermes for postage.

Parcel was left at front door in a block of flats where anyone could have picked it up. Useless

Still not got delivery was going away to day but can’t to I get my parcel This is not first time I been let down by hemes

Expected delivery the day before it arrived. A day late. And last thing. But a better experience than most.

Expected a parcel today they gave me two updates and failed to deliver package on both slots. Then tried to speak to customer service and voice recognition could not find my tracking number. So annoying