Hermes reviews

They expect people to be always home. I often get a message to say parcel out for delivery but with no pre notice. Its impossible to change day of delivery only "leave with neighbour" or "safe place". Much prefer Royal Mail...you can change day .

Absolute rubbish company, never updates tracking info or delivers on time.......avoid!!!!

Not a good thing to say about this company terrible service

Overall having received quit a few parcels I think they are quite good my only complaint is the drivers just dump the parcel on your doorstep ( in my case in full view of passers by) and some times don't even knock the door

This would be zero stars if that were an option. Hermes have had my Amazon return for a month now and as far as I can tell it's now lost in the system so I won't be getting a refund. I work in a management role for a retailer that uses Hermes in store to bring customers in. I have no idea why the company I work for would do this though as being associated with Hermes in any way would only tarnish your reputation. I see who they operate as a company behind the scenes and they are utterly shocking! I wish they would just go under or get shut down.

Ordered item paid with PayPal. Contacted PayPal to inform them I had not received item. The case was closed in the seller's favour as the seller provided a valid proof of delivery. I will check with Hermes tomorrow. Will update you.

Took them 10 days to deliver withing the UK

Delivery delayed for over week. Cannot get anyone to own this and sort it out. Very frustrating, faceless outfit.

Always have issues with Hermes - delivery often delayed, tracking is terrible & often can find address, even though we are on a main route and all other couriers manage.

I ordered next day delivery and it’s been 3 days

My review of Hermes is usually really good but I am waiting for a delivery from you that you have had since July and I’ve still not received it shocking service all round as there is little to no communication and you do not have a direct number for customers to call to advice

How this company is still allowed to operate amazes me... • Twice I've had expensive items collected and they've tried to deny it saying collection was attempted twice but was unsuccessful. • I've had a soundbar so called "delivered" photo provided as "proof" was my house, luckily for me my neighbour had a doorbell camera which showed the delivery driver take the soundbar with them. • Contacting Hermes is a waste of time has they don't reply to your emails Disgusting company

Superb service.My courier is fantastic.

I order my parcel on 1st August now is 1st of September and I still not getting parcel.... HERMES driver can't found my address ....

I have always used Hermes for my ebay collections , they have collected over 20 parcels so far and no issues to date.