Hermes reviews

Absolutely shocking company deliveries never come on time

Parcel number 0500184507105576 has been in the hub for 4 days and well past its delivery date

Our parcel was left on our driveway without any notification before or after delivery. It was left by the bin and fortunately not stolen despite being there in the open for 4 days. It was relatively expensive and very disappointed with service.

Taken days and days and still waiting. Been at the local depot two days and still not out for delivery.

The service has improved tremendously. I have never missed a parcel or pickup since quiet some time now.

I sent a small parcel through Hermes in June. They lost the parcel after not delivering it at the date specified. After numerous emails, webchat etc and after checking their warehouse they decided that they weren't going to pay out the insurance because I had sent the book by the cheapest way - postable item. Complete rip off Attrocous customer service, poor complaints procedure and wriggle put of paying compensation for something that THEY lost??? WOW - completely useless!

Your driver trespasses on private property and when informed politely where the front door is…he threatens and threatens to damage your property too. Yet I still see him about.

Had my parcel for 3 day's at depot still not delivered

Hermes are disgusting parcel late no one answering phones why does anyone use this firm be quicker for horse and cart to deliver than hermes

I have a very reliable delivery guy here. Never had a problem since I moved here 6 months ago.

Slow, no communication, poor tracking

Employ more drivers, Amazon, Royal Mail and DPD don’t seem to have any problems. I’ve had parcels delivered from China more quickly.

Very poor service my parcel was suppose to arrive 21st to 24th August 2021 has been with hermes since 19th August now 3 days late and still been process been no new updates since 19th august

At least you get your delivery not like other companies and the photo to proves it's been delivered is great so no more stealing from your front door like the old days brilliant sevice recommend ? percent

Unable to track my parcel